Review Time
I bought an item, I was asked to review their service afterward.I reviewed it to 1 star, the reason for this being I would've had to go out of my way to see I would be charged import taxes and fees and it wasn't openly available without me actually actively checking to see if this was the case they appealed it with feedaty and my review was taken down.All in all I was expecting to save almost $300 on an item but was instead forced to pay $250 in taxes and import fees.Had I been informed of this from the get go, maybe when I was adding the item to the cart or maybe when I was checking out I ultimately would not have made the purchase through otticanet and purchased locally.They instantly emailed me after my 2 star review (that I later changed to a single star due to this) begging me to change it back up.And then after a few days I was informed my feedaty that the review would be taken down. In Italian mind you. Which I don't speak a word of mind you.So I come to trust pilot where I can actually trust my review won't be taken down because of what seems like an allegiance between two Italian companies
Appalling 'service' - do not buy from these scammers.I purchased Persol Steve McQueen Limited editions from Otticanet.comI was sent faulty glasses whereby the left arm continues to pop off every time I wear them, to the point I can longer wear them at all.I wrote to Otticanet.com and explained the issue and sent them several photos.Their solution was to offer to charge me for a replacement arm that I would have to fit myself.Responding to Otticanet response dated 16/01/2025The glasses sent to me were certainly not in perfectly good condition. The glasses were also received in mid June not May.I contacted you 1st Novemeber to advise the folding arm would pop off and as I explained, this got progressively worse to the point the glasses can no longer be worn.The period of time was not 6 months, rather 4 1/2 months and well within a time frame a reasonable person would expect their new glasses to be free from the arms falling off.You offered to charge me more money to send a replacement arm and then never sent the replacement arm despite having my address on file. I suspect this company stock and supply factory seconds and not genuine glasses.Avoid these scammers who now prove themselves to be liars as well.
Appalling 'service' - do not buy from these scammers.I purchased Persol Steve McQueen Limited editions from Otticanet.comI was sent faulty glasses whereby the left arm continues to pop off every time I wear them, to the point I can longer wear them at all.I wrote to Otticanet.com and explained the issue and sent them several photos.Their solution was to offer to charge me for a replacement arm that I would have to fit myself.Responding to Otticanet response dated 16/01/2025The glasses sent to me were certainly not in perfectly good condition. The glasses were also received in mid June not May.I contacted you 1st Novemeber to advise the folding arm would pop off and as I explained, this got progressively worse to the point the glasses can no longer be worn.The period of time was not 6 months, rather 4 1/2 months and well within a time frame a reasonable person would expect their new glasses to be free from the arms falling off.You offered to charge me more money to send a replacement arm and then never sent the replacement arm despite having my address on file. I suspect this company stock and supply factory seconds and not genuine glasses.Avoid these scammers who now prove themselves to be liars as well.
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