Review Time
---UPDATE---it took 7 days and 3 emails from my side to get my book.Customer service solved the issue.unfortunatelly i should have read the ratings BEFORE buying from packt.I purchased a book, no orders shown, not downloadable files and opened a case 3 days now and no response.
Bought an ebook on the Packt website, 2 days later still don't have access to it and cannot download it.Multiple emails to customer service but have not had one reply.Update:Just got an update and have my book finally. I don't think they intend any malice, but their payment/ordering systems needs fixing.There are some good books on here, so I sincerely hope they fix the bugs and do the authors some justice.
I bought a book from them some time in September. Said book was supposed to be release in February, but it got cancelled by Packt so they dont offer it any longer. 3 weeks ago (or a little bit more) i receive email about the cancellation. In the email they never mention anything about a refund or some kind of reimbursement, so I email them to ask. The response is that I should wait up to 15 working days and I will be refunded. 15 working days have passed and I have no transactions proving they refunded me!!! Thank you for robbing me Packt, so nice of you!! Is that how you make money??? I wish I had read reviews before I order from them and had gone to Amazon instead!!!
I bought 3 articles (1 e-book and 2 video courses) at the 25$ Black Friday sale. Only received access to the video courses. However, I need the e-book urgently for an assignment at university. When some company receives money for a digital product, I expect to get immediate access to the bought content. I feel robbed and will certainly never buy a book on packtpub again after this experience.[Update]After 5 days they have fixed it. So, I will raise it to 2 stars. But such an error shouldn't happen in the first place.
I bout a e-book from packtpub and after 48 h i still cannot access them in my account. I had sent a e-mail to customer support, and in the last 40 h i got no response from them. I have no idea what is the issuer there, but seems like i got robbed.UPDATE:Customer support is nice, they fixed my issue after geetin in touch with me, hence giving 3 starts.
I bought 2 ebooks from Packt but they are not available even after 24 hours. I prefer ebooks because I don't need to wait for printed books to arrive. Although I tried to contact support I have not gain their attention. I would at least expect a typical response from the customer support service that they acknowledge the problem and give a time frame for resolving it.Very sad and dissapointing.
I bought 3 e-books on their website +/- 24 hours ago and I still haven't received them.I sent requests to support to ask for a solution but I'm still waiting for a first reply.Edit:Just received some feedback and the book are now available. I can't judge the quality of the content yet but at least they did fix the delivery issue.As a consequence, updated the 1-star rating to 3-star.
I bought 5 ebooks in their online shop and only received 2 after successfully completing & paying the order via PayPal.Never experienced something like that with any other publisher when buying ebooks.Contacted their customer support via email & waiting for an answer / solution....Update: Finally received a response from them now. They resolved the problem & provided the 3 missing ebooks. Review therefore upped to 3 stars.
So far, my experience with Packt books has been great. Customer service has been very responsive and helpful. Some improvements to their website could take them to the next level, such as providing a warning when a customer buys the same title twice, a mistake I made but was corrected with the help of customer service. Cheers.
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