Review Time
Shipping took about two months. They are very responsive, but not super helpful. They promised me a free kit and I followed up twice, but the person I contacted said they would have their manager send a code, but failed to. I’ve been waiting a few weeks to make this review to see if they would come through with their promise. The product itself is great and it was very enjoyable to put together. Just the company itself has some work to do.
Although it took a very long time for me to receive my package (I’m not sure if it was just because of COVID or if it’s normally like this), the customer service has been AMAZING. They responded quickly and made sure everything was taken care of. I finally received my kit and I LOVE it! It’s very relaxing and the finished product is amazing. I highly recommend.
I know there was a bit of a delay in the arrival of my package and i guess it’s because of the pandemic. I made a fee contact with them and thankfully they answer back and lets you assure that your product is safe and will arrive soon. Once i received my package i was amaZed by it. I ordered a personalized portrait with then and it made me so happy and satisfied and it was definitely worth the wait,,, thank you PaintGem..
Amazing customer service honestly! My shipment was delayed due to covid, but I got a free voucher for my next order. I love keeping my hands busy and away from a screen (aka my phone) so being distracted with the paint gems is perfect and takes my mind off other things.
I placed my order in mid April and received it in early June. It was a long wait time but that was most likely due to the pandemic. I was starting to get frustrated but once I received my order I honestly thought it was worth the wait. It was a really great product and was so much fun to put together.
I placed an order in March. It took about 2 months before I received it (covid delay im assuming). The customer service was amazing and answered all my questions they were very helpful with tracking and reassuringme my order was on its way. I got my order and i am loving it! So relaxing and addictive! I ordered a custom piece and I cant wait to start once I finish the one I started. I gotta say im happy I ordered more than 1! Alberta Canada
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