paintgem.com

4.1
4.1 Based on 360 reviews

Craft beautiful shiny wall art. PaintGem is the home of gem paintings. Discover thousands of exclusive designs or upload your photo and create your custom diamond painting....

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Average Rating

4.1

/
5

360 Reviews

5 Star
65%
4 Star
15%
3 Star
3%
2 Star
2%
1 Star
15%

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Review Time

Mandy Forsyth
Very happy!

I placed an order in March. It took about 2 months before I received it (covid delay im assuming). The customer service was amazing and answered all my questions they were very helpful with tracking and reassuringme my order was on its way. I got my order and i am loving it! So relaxing and addictive! I ordered a custom piece and I cant wait to start once I finish the one I started. I gotta say im happy I ordered more than 1! Alberta Canada

5
Date of experience: Jul 07, 2020
Chelsea Cantu
Although there was a delay

Although there was a delay, I’m very please with the customer service that I received, they were able to answer all my questions, and in a timely manner. I loved my kit and I will be buying more. I recommend them.

5
Date of experience: Jul 04, 2020
missy
Great customer service

Great customer service helpful and quick responsesmy issue was resolved and i got my productpaintgem is great! teresa is a great customer service representative!!

5
Date of experience: Jul 04, 2020
Sarah Groh
Customer Service Done Right

The delivery itself was not good, but that's not the company's fault. The way they handled my complaints for delivery and everything that was going on was astounding. The customer service with Paint Gem is phenomenal and I've begun recommending it to people based on that experience alone.

5
Date of experience: Jul 04, 2020
Rikki Rothert Anderson
Scam company

I wanted to love this company. The packaging looked cute, cookie wax, quartz pen.... but I was extremely disappointed. First of all shipping took FOREVER. And when I’d ask for updates I’d get vague responses. When the order finally came everything was crushed and damaged. The edges of the canvases were crushed and frayed, cookie wax damaged. I filled out the form with pictures to show them the damage and got no response. I contacted them and she said replacements were on the way. Received only cookie wax that was just a square wax shoved down into the cookie mold - corners sticking up. When I contacted them about only getting the cookie wax (I didn’t even say anything about the crap replacement I was sent) they never replied. I sent another message and all I got back was that their warehouse manager said the canvas wasn’t damaged. This company is a scam.

1
Date of experience: Jul 03, 2020
Mandy Coker
Worth the Wait

Due to Covid, my Paintgem purchases were late as expected. They reached out to me and offered a free gift to make up for it so that made up for it for me. These diamond paintings are the best I've ever done. The letters/numbers are clear, very few gems have flaws, the wax in the macaroons are so cute, and the free diamond pen is fun! I've ordered from many companies and this is my favorite by far. I thought they were a little expensive at first, but you definitely get what you pay for. I won't buy from anyone else again.

5
Date of experience: Jul 03, 2020
Bbryenton
Wow!! My go to Custom Store

I am very impressed with this company! I ordered a custom picture on June 7, it arrived on July 2!!It was beautifully packaged, canvas came in a tube, received a free pen, all colors are here, kit included all the extras!! I will be ordering from here again. Thank you Paint Gem.

5
Date of experience: Jul 03, 2020
Emma Isaacson
Great customer service

The shipping took a little longer then expected but the customer service was fantastic

5
Date of experience: Jul 03, 2020
The Bartleman’s
Amazing customer service

My package was delayed and within minutes of my inquiry about the status I had already received a response that was extremely helpful. They even offered to send me a free kit. With the paint gem trend so popular right now I will definitely be suggesting Paintgem as a company to buy from.

5
Date of experience: Jul 03, 2020
Even though it took long due to covid

Even though it took long due to covid, I loved the poster! Would definitely order again!

5
Date of experience: Jul 02, 2020

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Business Details

  • Craft beautiful shiny wall art. PaintGem is the home of gem paintings. Discover thousands of exclusive designs or upload your photo and create your custom diamond painting.

  • language https://www.paintgem.com

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