Review Time
I placed an order in March. It took about 2 months before I received it (covid delay im assuming). The customer service was amazing and answered all my questions they were very helpful with tracking and reassuringme my order was on its way. I got my order and i am loving it! So relaxing and addictive! I ordered a custom piece and I cant wait to start once I finish the one I started. I gotta say im happy I ordered more than 1! Alberta Canada
The delivery itself was not good, but that's not the company's fault. The way they handled my complaints for delivery and everything that was going on was astounding. The customer service with Paint Gem is phenomenal and I've begun recommending it to people based on that experience alone.
I wanted to love this company. The packaging looked cute, cookie wax, quartz pen.... but I was extremely disappointed. First of all shipping took FOREVER. And when I’d ask for updates I’d get vague responses. When the order finally came everything was crushed and damaged. The edges of the canvases were crushed and frayed, cookie wax damaged. I filled out the form with pictures to show them the damage and got no response. I contacted them and she said replacements were on the way. Received only cookie wax that was just a square wax shoved down into the cookie mold - corners sticking up. When I contacted them about only getting the cookie wax (I didn’t even say anything about the crap replacement I was sent) they never replied. I sent another message and all I got back was that their warehouse manager said the canvas wasn’t damaged. This company is a scam.
Due to Covid, my Paintgem purchases were late as expected. They reached out to me and offered a free gift to make up for it so that made up for it for me. These diamond paintings are the best I've ever done. The letters/numbers are clear, very few gems have flaws, the wax in the macaroons are so cute, and the free diamond pen is fun! I've ordered from many companies and this is my favorite by far. I thought they were a little expensive at first, but you definitely get what you pay for. I won't buy from anyone else again.
I am very impressed with this company! I ordered a custom picture on June 7, it arrived on July 2!!It was beautifully packaged, canvas came in a tube, received a free pen, all colors are here, kit included all the extras!! I will be ordering from here again. Thank you Paint Gem.
My package was delayed and within minutes of my inquiry about the status I had already received a response that was extremely helpful. They even offered to send me a free kit. With the paint gem trend so popular right now I will definitely be suggesting Paintgem as a company to buy from.
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