Review Time
There was a delay with my order due to the virus, but PaintGem has the BEST customer service and offered me a free kit for the Inconvenience! They are always so quick to respond and help me when I need it. The kits are so much fun to do and I can’t wait to start another!
Although the shipping took longer than expected, because of the pandemic I'm assuming. I definitely give them a 5-star rating for their customer service, and product quality. Even when I was a bit Snappy with the customer service, they remained calm cool and collected and extremely nice to me. That's a great quality to have with your customer service people. The quality of the product is phenomenal oh, it will definitely give hours of relaxing entertainment. I can't wait to finish my first paint gem picture.
I ordered it and then because of everything that happened with COVID it came super late but the company apologized and communicated with me and the product is really quality so I’m happy with how everything worked out
I ordered and expected to get my diamond paintings with two weeks, then COVID hit. It took awhile to get, but I understand. I haven't started my paintings yet, due to moving, but they are packaged very nicely. I received everything I ordered. And they offered a free gift of my choice for the shipping delay. I plan to order again! Very friendly staff and quick responses!
Took a long time to arrive but was in perfect condition when it did. The set came with an adorable wax pot in the shape of a macaroon. A gem pen applicator, some tweezers, a gem sorting tray, and gems themselves and the artwork canvas rolled up. The company was really good with communication on Facebook and I couldn’t fault the experience bar from the wait time but that’s on COVID-19 not the company. I think it’s a real shame people are trying to call it out as a scam to drop the star rating just because the wait time is a lot longer than expected. The reality is if you’re polite and human with the staff you get good service, people need to show some understanding and step back for a second with patience.
Really long shipping time and not the greatest communication from customer service. Took almost exactly two months for the package to arrive. Everything that was supposed to be included is. The quality is fine. A couple of the gems I’ve gotten have been hollow on the back and I can’t attach them to the canvas. So hopefully they put a couple extra in each bag. Also two of the plastic things that come with the kit the pen, gem plate are pretty flimsily made.Honestly I think COVID really messed up shipping for these guys. I don’t really blame the company, but I wish they had been more clear about shipping time from the start. They have, since I placed my order, updated their website to say shipping takes 25+ days so that is good. If you’re not willing to wait 1-3 months don’t order from this company. This is the first gem art company I have ordered from, but if I order more I probably will order from a different company like diamond art club. Their packaging seems to be in general higher quality so I would assume components of the product would be higher quality as well. The price tag is similar so if I’m gonna pay the same I’d rather get a better product. Hopefully if they are a company that really wants to provide a good product they will listen to the reviews people have been posting and do better.
It took about 2 months for my order to arrive but I know that USPS is really backed up in LA because of covid so I understand. The drills are high quality and the sparkliest I've ever seen! There's no glue bubbles which make it easy to place the drills. I ordered 3 small kits and as promised received a mystery kit. Nothing was missing and the pictures look exactly like how it does on the site so I'm super happy.
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