Review Time
This was my first gem kit painting so I'm not sure how this kit compares with other companies, but I received it in good condition. The gems are decent quality, though a few in each of the baggies are stuck together or have extra bits of plastic still stuck on the edges which makes putting them together on the paper a little difficult (though not an unreasonable amount). The reason I gave only 3 stars is because I placed my order in April, had to wait 2 weeks before I even received a confirmation email. Then, I had to wait 2 months before I actually received my kit in the mail. The kit spend those 2 months sitting in Los Angeles just to be shipped to San Diego. I was so frustrated because there was no announcement or notice posted on the website stating that there might be delays in shipping so for all I knew, it was supposed to receive the kit sooner than 2 months.Overall, the kit itself is decent quality and I'm glad I finally have it because it's fun to use, but it was extremely frustrating to have to wait for 2 months to receive my kit.
Paintgem has been a great company to buy from. Super friendly and helpful. I just finished my first painting from them and i am super happy with the results. I am really glad i chose to buy from them. I really enjoyed the painting and materials that came with my order. Overall very happy with the product. Even though they have been struggling with shipping due to COVID, they have been super helpful and understanding.
My first time trying this kind art/hobby. I ordered April 4 and received it on June 16. To be honest, I was anxious and I don't know if it's legit website because I just found them on facebook through ads. I started to being impatient because it takes forever to deliver my order and I red some people said it's a scam. Hands down to their customer service, they answered all my inquires. When I received my package I opened it right away, I got the customized one and they are so BEAUTIFUL! I can't wait any longer so I started it right away. Drills, the canvas and the accessories are great quality and of course the packaging as well. Thank you PaintGem! For sure will order it again.
Because of COVID my original kit got lost in the mail, but once I let them know, they sent a replacement super quick. I’ve purchased kits from a couple different companies and this is by far the best quality kit that I’ve received. Very nice and I’ll be purchasing again!
I'm giving 5 stars because the product was excellent and their customer service is probably the best I've came across ordering online. The delivery did take awhile but it was worth the wait. I would definitely go through this website again. I love the cookie wax containers too. Thanks for being great and patient with people.
I am giving them a 5 star rating cause their product is amazing and their customer service is amazing. The whole time that I was dealing with the tardiness that came with getting my package they were constantly in communication with me trying to get me updated information. They always tried to have an answer for me. They were not the cause of the delay and neither was the shipping partners. With COVID-19 happening a lot of things were delayed and they did their best for me in a very very tough situation. And a customer can’t ask for any better service.
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