Review Time
This company responded to my request quickly and kindly. It’s refreshing to be treated with respect in today’s world. Their products are very tasty and an easy way to get healthy protein into picky children’s diets. They think it’s a snack.
Their customer service is impeccable and they stand by their return policy. However, as 10 years Paleo and acertified ancestral nutrition specialist studying to become a metabolic disease specialist, it's very disheartening to see a company with "Paleo" in the name using ingredients like dextrose instead of inulin to induce fermentation of the organic spices in their sticks. It's hard enough being taken seriously in the health care and nutrition world without issues like this. As for the sticks, they leave a very strong, unpleasant aftertaste which may have been a result of having been delivered during a heatwave. The venison stick in particular is very soft and gushes grease when bitten into. Very off-putting and refrigeration didn't fix that. I don't think the heat would elicit an aftertaste from the 4 different flavors and they all leave a nasty coating inside your mouth, like the cheaper version of meat sticks, so I honestly question the cleanliness of these sticks.
I received my first order within a few days of ordering. One of the items arrived with a cracked lid. I contacted them and I received a response right away. They were so friendly and very attentive to the issue. They kept in contact and they’re sending me a replacement for the damaged product. Now onto the products that I have tried. I got the apple cinnamon superfood bars. They are good. A little different to my palate because I’ve never had anything like these before. They are very filling. I haven’t tried the strawberry lemonade supergreens yet but I will. I’m excited to try out the olive oil and beef tallow that I ordered. Next I want to try the organic coffee. Overall my first experience of ordering from PaleoValley has been a great one!!
After seeing all their ads I bought some of their whey protein with no problems. I’ve only tried it once and it seemed to taste just fine.After looking at their catalog of products I was excited to buy a couple other products. But after seeing all these negative reviews I’m going to hold off. There’s not much I hate more than having to jump through a bunch of hoops fixing a company’s mistake. PV, once you get your shipping issues ironed out let me know. I’d be happy to try your Supergreens and Neuroeffect complex.
I received my order in a timely manner - immediately opened the packages of superfood golden milk and bone broth protein.Hated the taste - taste and effect of golden milk - seemed mildewy or moldy seemed to cause stomach issues a few minutes after drinking. Chocolate bone broth seemed chalky. I wrote that evening to return for refund. I had to ask twice for postage paid return label. I returned the products today - we’ll see how quickly I receive the refund.
I’ve been ordering the beef and pork sticks for several years and love the flavors and the fact that they are organic. They make a great quick snack/lunch when you only have time for a quick break. They have always shipped quickly and communicate well on the status of the order. Recently I made a mistake on my order and emailed customer service. They responded quickly, were very happy to help and resolved the issue without any further follow up needed on my end. Extremely satisfied with their products and how they do business!!
I have been shopping with them for 5 or more years now and I absolutely love this company and their products! Their customer service has always been amazing. Anytime I have had a question or concern they have always responded promptly and taken care of it!
My review is regarding their customer service. I have seen a lot of negative reviews on here regarding their different products, especially the meat sticks. Meat sticks are the product that have caught my interest. So before ordering I wrote an email to the company (through their "Contact Us" link on their website) with questions of my concerns I had after reading reviews. It has been at least 2 weeks (date estimated) and I have heard nothing back. I am not totally surprised I have not heard back, in reading reviews, it appears the only possibility of getting a response is to write a review. It is unfortunate, they are pushing away a potential customer because of their lack of customer service.
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