palmaparis.com

2.7
2.7 Based on 31 reviews

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Average Rating

2.7

/
5

31 Reviews

5 Star
39%
4 Star
3%
3 Star
0%
2 Star
6%
1 Star
52%

Filtered Reviews

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Review Time

Leonora
Emma from the Palma Paris team

Emma from the Palma Paris team, Is such a lovely person! So authentic and respectful, always a good experience to work with Palma Paris.Thank you so much for the support!

5
Date of experience: Jun 19, 2025
Return Process

I returned a pair of shoes because they were too big for me. Originally I just wanted to exchange them, but I didn't get an answer. I returned the shoes, which arrived on 6.6.25 at the company and i have still not received a refund after a long email correspondence.It always says “i will talk to warehouse/manager” and there is no solution. I will never order here again.

1
Date of experience: Jun 06, 2025
Lenna
Return Process

I returned a pair of shoes because they were too big for me. Originally I just wanted to exchange them, but I didn't get an answer. I returned the shoes, which arrived on 6.6.25 at the company and i have still not received a refund after a long email correspondence.It always says “i will talk to warehouse/manager” and there is no solution. I will never order here again.

1
Date of experience: Jun 06, 2025
Shawna
I’ve never experienced customer service this bad

I ordered 2 dresses from this website and 1 of the dresses was fine but the other one was definitely not worth the price the material is thin with thread coming out. I even tried to do my research and looked on their TikTok and it all seemed legit but I’ve been going back and forth with them over email for the last 2 months trying to get a refund but they literally keep saying they will speak the warehouse or manager, nothing else just repeating the same response and not acknowledging anything else. If you’re wanting to order from them please save yourself the hassle and order elsewhere.

1
Date of experience: Mar 28, 2025
Edelegg57
I’ve never experienced customer service this bad

I ordered 2 dresses from this website and 1 of the dresses was fine but the other one was definitely not worth the price the material is thin with thread coming out. I even tried to do my research and looked on their TikTok and it all seemed legit but I’ve been going back and forth with them over email for the last 2 months trying to get a refund but they literally keep saying they will speak the warehouse or manager, nothing else just repeating the same response and not acknowledging anything else. If you’re wanting to order from them please save yourself the hassle and order elsewhere.

1
Date of experience: Mar 28, 2025
TheEight22
BEWARE: NO RETURNS OR EXCHANGES!!!

Order a pair of shoes but needed a bigger size - they gave a return address to Belgium - UPS they said it would cost over $350. They have an automated response that states they will check with "Supervisor" and get back to me. I have tried 3 times and still same response.Shoes seemed good but just be warned - NO RETURNS!! I will have to donate my $175 pair of shoes.

1
Date of experience: Feb 19, 2025
Margo
BEWARE: NO RETURNS OR EXCHANGES!!!

Order a pair of shoes but needed a bigger size - they gave a return address to Belgium - UPS they said it would cost over $350. They have an automated response that states they will check with "Supervisor" and get back to me. I have tried 3 times and still same response.Shoes seemed good but just be warned - NO RETURNS!! I will have to donate my $175 pair of shoes.

1
Date of experience: Feb 19, 2025
Darvin Scott
This company is a scam

This company is a scam, I made an order last January 24 and received it February 17.The dress was soiled and without a tag.I have reached out to them asking for a replacement or refund and they have not responded.Their return policy is 14 days, I am sure they are waiting for the time to run so they can say a return is no longer available.

1
Date of experience: Feb 17, 2025
This company is a scam

This company is a scam, I made an order last January 24 and received it February 17.The dress was soiled and without a tag.I have reached out to them asking for a replacement or refund and they have not responded.Their return policy is 14 days, I am sure they are waiting for the time to run so they can say a return is no longer available.

1
Date of experience: Feb 17, 2025
Beau
Avoid Palma Paris - SCAM

I ordered a dress from Palma Paris over a month ago and have yet to receive it. This is completely unacceptable, especially since both my country and the company are within Europe. They send the same generic email replies, promising to provide a tracking number “soon,” but they never actually send it. I even requested a refund, but they ignored it entirely.This company is completely unreliable and untrustworthy. Save yourself the stress and avoid Palma Paris at all costs. It feels like nothing more than a scam!!!!!

1
Date of experience: Jan 03, 2025

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