Review Time
The item is absolutely beautiful and elegant. The quality is very high, with lovely, well-crafted details while still keeping a clean and simple look. I can highly recommend it.
Extremely Frustrating Experience – Unprofessional Service!!!I have been dealing with Palma Paris regarding a skirt that arrived in the wrong size since November 2025. Despite repeated requests for a prepaid return label so I can send back the skirt and receive the correct size, they continuously ask for my “understanding and patience” while supposedly escalating to a manager.Every time I request a return label, they respond with the same generic message, or ask if I can ship the skirt back to Belgium at my own cost. This loop has been ongoing for months.Their team demonstrates poor conflict resolution, lack of professionalism, and inability to negotiate fair terms for customers. I would not recommend purchasing from Palma Paris due to their extremely inefficient and frustrating customer service.
Je vous recommande vivement d’acheter chez Palma. Ils ont vraiment de très beaux vêtements féministes. J’ai commandé deux fois la même robe et j’en suis très satisfaite. Je n’ai reçu que des compliments et le tissu est parfait. Je ne peux que recommander !I highly recommend buying from Palma. They really have beautiful feminist clothing. I ordered the same dress twice and I’m very satisfied. I’ve only received compliments and the fabric is perfect. I can only recommend it!
I live in the UK and I needed a dress as soon as possible for an event in 7 days. The team and customer service were so amazing! They ensured my dress arrived in time for my event and it is very beautiful and great quality! Definitely recommend PALMA Paris and I will buying many more dresses from here!
Would give less than 1 star if it Was possible, made an order 3 months ago, stands on the website that the shipping will take 7-9 days but mine NEVER arrived. I have contacted them several times but they give the same respond everytime, that they will «check with the warehouse and update you quick» and then never turn back to you. I have messaged them so many times that they dont respond anymore. DONT BUY FROM THEM THEY ARE SCAMMING US
Terrible experience avoid this company.Customer service is useless. I tried to return my order, but they make it nearly impossible. They just send you an address, no return label, no QR code nothing helpful. I’ve sent multiple messages, but they don’t actually assist you. Judging by other reviews, I’m not the only one. Very unprofessional and disappointing one of the worst companies ever.
I ordered a dress, but the dress didn't fit. I had already paid via PayPal, of course. I requested a return and had to pay for the return shipping myself. I sent the return to the address I was given via email, but for whatever reason it couldn't be delivered. My return has been stuck with the courier for days now because Palma Paris's customer service hasn't been able to set a new delivery date, even though I've sent the tracking number and link to customer service several times. Of course, I haven't received a refund yet. There are scammers behind this shop. Definitely don't buy from here. You won't get your money back, nor the goods you returned, regardless of whether you paid with PayPal or not. I've hired a lawyer!
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