Review Time
Booked meet and greet service- it was horrible experience.we had to pay £10 exit fee.if i knew this,we would never booked that car park.why we need to pay additional £10 while It was not mentioned when we booked the parking.Also i took picture for my milage before i left my car.when i was back,i was surprised that someone drove my car for 10 miles. Horrible service.i always park my car at various airport car park but never experienced this service.
I am absolutely disgusted! I arrived home and back to my car last night to discover the window smashed and glass everywhere inside my car, i could not see the full extent of the damage as it was late and my children were upset and scared! The company did not even contact me to tell me my car had been damaged on site, i just arrived back to my car to find it this way and no help/information whatsoever!
Had to call to confirm my booking had gone through. Sat nav sent us to the wrong place with the postcode provided. Had to ask for proof of booking because a random man in car park with no ID wanted to take my keys. The car drop off on return was meant to be 30 mins from the call but was over an hour and twenty mins with no seating around drop off area. Never again. Easier to park myself.
Had to call to confirm my booking had gone through. Sat nav sent us to the wrong place with the postcode provided. Had to ask for proof of booking because a random man in car park with no ID wanted to take my keys. The car drop off on return was meant to be 30 mins from the call but was over an hour and twenty mins with no seating around drop off area. Never again. Easier to park myself.
We booked 3 weeks parking and were happy with the price around £110. However, our return flight was cancelled by the airline and rebook meaning we arrived back around 11 hours later than planned. Knowing this would be the case, we rang the company from our holiday to explain this and we were told this wasn't a problem as it was still within the same day and there would be no charge. HOWEVER.. when we arrived at Heathrow and called them we were told it would be a charge of £25 as we were late back!! I explained what we had been told the day before but they just quoted the terms and conditions at us. I would suggest that all staff are made aware of this as it was the last thing you need after travelling for 24 hours! Unfortunately wr failed to get the name of the person who told us it would be ok over the phone, so beware, if you use this company, read the small print and if you do call rhem to make changes either record the call ir ask for clarification in an email and take a name.
Parking fine albeit a bit confusing. You park where ever you want then there's a little desk in the corner of the car park level 3, so really windy, to hand in your keys. All really quick and easy. Collection the same. Found out there was a £10 fee to get out the car park which I'm certain wasn't mentioned when booking, only when I recieved the booking confirmation email.
Really disappointing service for a supposed 'meet and greet'. Took an hour to collect us after phoning. I was told the car was on its way, but from my app I could see it hadn't moved. They don't have enough staff at busy times. The price was cheap for a reason. Please look elsewhere
This is the worst car park I have ever booked. They charged me £77.94 and then made me pay an additional £13.00 on arrival and a further £13.00 on departure. There staff were incredibly rude and did not answer any questions I asked them. When my car was returned to me it was filthy dirty both outside and inside and when I advised them of this they did not apologies or give any explanation I was told to 'make a complaint' and 'take it to a car wash'. They are not operating legally as they have no high visual clothing and after discussing this further with the main car parking company they advised that they have received numerous complaints about the company but it is hard to stop them as they are not wearing any visible clothing and just stopping people once they have drove in.
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