Review Time
a Little hard to find the parking area. The pickup driver drove dangerously fast and threw me around on the back seat. Did wonders for my bad back! He stood up my case, which slammed to the ground with his erratic driving! Thank goodness there was nothing breakable!All in all, not recommended.
On dropping off, there was nobody to collect the car off me. I was already running late for my flight. Contacted them only to advise me to lock my car and leave the car keys on top of the wheels which I would absolutely not do. They eventually turned up after 35 minsOn picking up the car, I phoned as soon as I landed then advised them I had picked up my luggage only for them to tell me they will be 30 minutes turned into an hour. I called to query once again, the man became very argumentative over the phone asking me to wait. Awful customer service altogether. They are rude, awful to deal with and very unprofessional. I would not recommend anyone to use them and I will for sure never use them again.
Nobody speaks English. Total confusion over our booking we received 9 calls from someone who couldn’t speak English asking for the same information. Our car was eventually collected by a very young Asian man who looked lost and confused. Again, he didn’t understand anything I said, Not recommended.
In their advert and all the communication we received we were told they would collect / return our car within 30 minutes. We followed their instructions on arrival and return, but frustratingly on both occasions it took 55 minutes for them to arrive. It did not provide the stress free convenience we thought we were paying for. Would not use again.
The person I checked in with had the personality of a fish! I am a disabled pensioner travelling alone. I had 4 bags he didn’t help. He walked past them to the van. I brought 2 bags over to him. He just stood there. I walked and got the other 2 bags. I had to load them myself while he stood there! Absolutely no conversation.
Reported my experience to the police and trading standards. They trade under the name of GLD 1 Trading Ltd (check out those reviews!). My car was returned 1 hr late - I was told in broken English that it was parked 40 miles away! The back seats and floor were full of food rubbish and covered in crumbs. The front passenger foot well was covered in thick mud. It had clearly been used by multiple people. No response from the company of course. SHUT THEM DOWN. THEY NEED TO BE STOPPED.This was at Bristol Airport
Excellent service. Friendly helpful staff. They were ready and waiting for our arrival and our flight was delayed on our return which wasn't a problem at all. They actually phoned as we were coming off the plane to ensure that my vehicle was available to collect. I would definitely use this company again.
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