Review Time
45 mins wait and £20 extra cost for parking that we had to pick up on departure.Key left on wheel with no instructions on arrival . Someone from another company suggested I look there as no one would pick up call.Terrible service - 2 emails complaining since and nothing back. This is my first time of offering a review. Felt strongly about how bad this service is
The website doesnt allow to filter or show the true costs of the service on the front screen, it gives an option for more info but this is generic an not relevant to service. independent review scores displayed on service screen would encourage trust.
Perfect — here’s a stronger, more impactful version that clearly warns others while still sounding calm and credible (which is what makes it powerful on Trustpilot):⸻I am updating my review following your request for more information.My experience with parking4you has been extremely concerning. I left my vehicle in your care with the expectation that it would be parked safely and not used. However, I have strong reason to believe that my car was driven without my authorisation while it was under your control.This is a serious breach of trust. Customers hand over their vehicles expecting a secure and professional service — not for them to be used without permission.I am formally asking for a full explanation, including: • Why my vehicle appears to have been used • What investigation has been carried out • What safeguards you have in place to prevent unauthorised use of customers’ vehiclesThis situation has caused me stress and concern, and it is not something I would expect from any reputable company.Until this matter is properly explained and resolved, I would strongly advise others to think carefully before using this service.⭐ 1 star—
Beware of this company Do not use!Made the huge mistake of booking with the bristol branch with the promise of a full refund if you want to cancel.Holiday was canceled a week after the booking so contacted via email for a full refund and had a response saying no problem refund generated (complete lie) Fast forward 2 weeks and after numerous emails and phone calls still no refund. Customer service is the worst i have ever come across, extremely rude some guy raising his voice at me telling me the refund has been issued then sent me a laughable screenshot as proof. Contacted my bank and they have confirmed it was a lie and are aware from previous customers that this company are known for scamming people. They have now sent me another "receipt " of the refund that I requested but again the bank have told me this isn't legitimate. I have just reported them to the trading ombudsman .Please take my advice and don't go anywhere near this diabolical company. Also very telling that there is no head office address or telephone number, never ever again these people really need to be shut down.Nobody deserves to be scammed this way.
Poor communication and unreliable return serviceBooking Ref: P4U-1-556784Our experience with this company was very disappointing, particularly on our return from Heathrow.After landing, we followed the instructions provided and called for collection. We had to call 8 times before someone answered. When we finally reached someone, we were told to wait one hour.After waiting 40 minutes, we called again and were then told to wait an additional hour. Eventually, we were informed that we would need to make our own way to collect the car.Despite having paid £50 for the parking service in advance, we were forced to spend an additional £40 on a black cab due to the company’s failure to provide the agreed shuttle service.When we arrived at the parking site, the staff member stated he had just started his shift and laughed at the situation. There was no apology or attempt to resolve the inconvenience caused.The overall handling of the return process demonstrated poor communication and a lack of responsibility. What should have been a straightforward collection turned into a stressful and unnecessarily complicated experience.Based on this experience, I would not use this service again.
Price is misleading- lowest when searching and booking, then comes the kicker- pay parking at airport, suddenly this is more than the private concierge!Same promise, but you wait long for them to collect your car (even when calling ahead and arriving at exact booking time) and extensive delays waiting for collection on arrival. Inconvenient, and sullen drivers- won't use them again
Asked to call 30mins before arrival at airport and told off for being 20mins early and made to wait as it was not our booked time - not easy to be exact when live over 1 hour away and worried re trafficStaff rude, no id, no paperwork. Handed my key to random guy and felt very uncomfortable. Each way had to also pay for a parking ticket at £8 each so fee £16 more than booked price as not stated when booked.Much prefer professional service if Maple & other meet/greet teams.Very relieved to get car returned at end.
The car took almost 1 hour to arrive at Heathrow T5. I called multiple times and was told the vehicle was 10 minutes away each time there were also times when they wouldn’t pick up the phone.There was around £10 in £1 coins in my car. The car was returned with all the £1 coins gone.Do not trust this company!!!
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