Review Time
Excellent service, professional team. We ended up on the wrong floor due to road works, they completely understood and sent staff to meet us. On return we only waited 5-10 minutes for them to drop the car off to us. The car was clean as I’d handed it over.
The Forge driver was waiting upon our arrival at Bristol drop and go, unlike other users who wanted to know who we were using as their collection was late. On our return we waited about 15 minutes but it was a very busy time so just getting to the drop point was slow and could not be apportioned to Forge. All in all, an easy booking process and good service.
Excellent service, professional team. We ended up on the wrong floor due to road works, they completely understood and sent staff to meet us. On return we only waited 5-10 minutes for them to drop the car off to us. The car was clean as I’d handed it over.
The Forge driver was waiting upon our arrival at Bristol drop and go, unlike other users who wanted to know who we were using as their collection was late. On our return we waited about 15 minutes but it was a very busy time so just getting to the drop point was slow and could not be apportioned to Forge. All in all, an easy booking process and good service.
As a meet and greet service, I followed their instructions of calling them half an hour before arriving to the airport and just after landing on my return.Both times I had to wait another 40/45 minutes to get my car collected and returned. No apology from the driver, no explanation, nothing, not even from the receptionist.Very bad service and customer service.
As a meet and greet service, I followed their instructions of calling them half an hour before arriving to the airport and just after landing on my return.Both times I had to wait another 40/45 minutes to get my car collected and returned. No apology from the driver, no explanation, nothing, not even from the receptionist.Very bad service and customer service.
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