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EDIT. they contacted me and will replace the part that came in that was broken. So they are making it right. Its just a long time waiting. Ordered a clutch switch for my 2025 kawasaki ninja and paid for faster shipping item didn't arrive on the day it was supposed to. Then the tracking didn't work. I ordered June 6 and they didn't ship out til the 10 and didn't get it at all. Completely lost. Then they could not even replace the part and send next day air. Terrible customer service 😑 never again
EDIT. they contacted me and will replace the part that came in that was broken. So they are making it right. Its just a long time waiting. Ordered a clutch switch for my 2025 kawasaki ninja and paid for faster shipping item didn't arrive on the day it was supposed to. Then the tracking didn't work. I ordered June 6 and they didn't ship out til the 10 and didn't get it at all. Completely lost. Then they could not even replace the part and send next day air. Terrible customer service 😑 never again
After finding a part number based on make model and year, I ordered an ignition coil. The coil I ordered didn't work so I called Partzilla customer service was told the part number I ordered was incorrect and the part number I needed was discontinued. I was told that I could not return it because the package had been opened. Partzilla listed, inventoried, sold and shipped me a coil that does not work, The only thing I did wrong was to select Partzilla as a supplier. Don't make the same mistake I did keep. Keep looking for a reliable source to buy your parts from.
Was very skeptical because the price was so cheap. I also ordered 2 of the exact same part because the part was so cheap where I could have a back up. Was honestly expecting it to be a scam and was ok with the that risk because the price was so cheap. Well needless to say it was not and I could not be more happy with the parts that no one else in the United States had in stock besides partzilla!
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