Review Time
Waste of time! Quickest way to get added to my never support again list is to operate as disorganized as this company. You guys took my money for expedited service, didn't bother shipping anything for 5 days, when I emailed to inquire you guys said it was waiting to arrive ( I paid for expedited, you should have shipped it, ignorant staff ) which then I requested to add it to a separate 28pc shipment I had coming up, (editing because they are slow: I then got an automated email from their robots, hours later, so I demanded a refund.) without any follow up to previous request to add it to the next order i got the refund confirmation. Yes, I asked for a refund after realizing they blatantly ignored my request to add the piece they were waiting on to my next shipment and ship my current one since I paid for expedited, but instead of accomodating they opted to not satisfy the customer so here we are. Now they are flagging the review as defamation because THEY don't want to own up to their slow business tactics. Quick way to lose a lot of business in their end, slow way to waste my time on mine. Pathetic!Edit: company can't bother noting that indid pay for expedition, doesn't acknowledge their screw up at all. You guys are so slow it's amazing. Google partszilla taking weeks to ship parts that claim 1-2 day ship time, as well as others having similar experiences as me. You guys are SLOWWWWW.
I ordered parts for my dirtbike and they ended up being the wrong parts so I called them on a weekend and left a message and 1st thing Monday morning the responded and credited my card for the amount before I could even call them back. Excellent customer service. I ordered the Same from another company and it took them over a week to respond to my message. So now I order all my parts from partzilla
Highly Recommend - I have used Partzilla for years and every time I have received nothing but Awesome service from each CSR I speak with. I have never spoken to someone who was not Extremely knowledgeable in their product line. I usually research the part I need in advance and then call to speak with someone to verify I have selected the correct one.
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