Review Time
I don’t usually write reviews, but the sheer annoyance I have with this company is beyond compare.First time placing an order. Parts in stock apparently. Great. Placed an order.Two days later, get PayPal notification of a cancelled order. No email, no form of reasoning or apology, just a completely cancelled order. After logging-in, Apparently one single part of my order suddenly wasn’t available, so they cancel the whole order. There is no logic to this course of action.Spent forever on the online chat waiting for someone to talk to me. Lost the will to live and gave up after 16minutes of waiting.Customer care needs to be much better. If you do decide to just cancel customers orders, it’s generally a common courtesy to actually send an email explaining.Doubt I’ll be back, that experience was quite insulting.Update:The reply to my review isn't completely true. Parts were listed as in-stock (i have dated screenshots!) and are STILL being listed as in-stock on 10/02/26 - I'd suggest you need to update your website.I'm still disappointing you haven't addresed how you didn't bother getting in touch with me prior to cancelling the order. It just wasn't a nice way to be informed. Poor show.Also, the refund issued by PayPal is less than it cost me as they decided to change currency rates massively, so i'm 5% down. This whole experience has been lousy.
I am editing this review. Shipping is horrible. Horrible. This isn't the first time I've watched an item be stuck at a location, while other items easily pass through the same place. While the other item is stuck there. Customer service blames it on the weather. I ordered 4 tires from another vendor. Tracked them through the same location as item that was sitting there. Recieved 4 tires with free shipping in 3 days. Small snorkel boot from partzilla..still waiting for delivery.Yep. You suck and I will be ordering from a different vendor from here out
first time ordered from partzilla, paid almost $18.00 extra for shipping and handling expedite 3- days. now they say it wont be here for a few more weeks. the parts arrived late but they made a quick attempt to get it to me asap. they did discount my shipping fee at the end.
Tried to place my first order, endless loop Create account, lets us send you jun mail, then password bad, reset password, password still bad. 20 minutes wasted. I ended up paying shipping and more money to place it elsewhere. Wow crazy I type my info and order went through. Partzilla's web site is literally the worst, and I can imagine they wont get around shipping their orders for weeks even if their computers worked. I needed parts you couldn't handle it. These guys are an emabarassemnt
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