patreon.com

1.3
1.3 Based on 566 reviews

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1.3

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5

566 Reviews

5 Star
4%
4 Star
1%
3 Star
2%
2 Star
2%
1 Star
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CallMe_Youyou
Account disabled, customer service useless.

Had my account randomly disabled. I thought oh well, but kept getting charged afterwards. Customer service just sent me robotic form letters demanding a ton of personal information in order to unban my account. I demanded a refund only to get another email telling me my account was marked for deletion a day later. No actual response from a human. Thankfully I kept all the emails, took screenshots, and had undeniable proof I tried and customer service was useless. All charges were reversed after my disputes, which I guess doesn't happen for most people. I still can't believe this company expects you to basically dox yourself to get something you already paid for. I guess they're just accustomed to people giving up or having the dispute process work in their favor. Never again for me, but there are other ways. Don't give up.

1
Date of experience: Jan 13, 2023
Johnson Patterson
Worst customer service ever!

Patreon has the worst customer service I've had to deal with in the past several years. They double billed me for one month of supporting a creator on their platform. After 11 days of going back and forth with their customer service they refuse to refund me for their billing error. Apparently, they don't consider it their problem At this point, I'll have to file a dispute with my bank.

1
Date of experience: Jan 01, 2023
Patreon makes it nearly impossible to…

Patreon makes it nearly impossible to correct an over billing. They do not have a telephone number and emails takes several days to respond. The responses are not adequate for a solution. It’s so sad because there are several artists that I want to follow and they only use Patreon. 😣

1
Date of experience: Jan 01, 2023
Corina
Children being exploited

There's too much child sexual exploitation (CSE) on here. I thought theyd take it down after they got all that bad press but I guess they dont care.

1
Date of experience: Dec 26, 2022
Galactic_Runner19
Only hours after paying to support an…

Only hours after paying to support an artist a little while ago, my account was flagged as suspicious and I've been locked out of it for over a week at this point. If you use a VPN and value your privacy, get ready to pay for nothing. Patreon will refuse your refund on top of it too. It's ridiculous. I barely got to use it at all, but they don't seem to think I'm entitled to a refund for something that they caused. Really?

1
Date of experience: Dec 23, 2022
Kim Brooks
service garbage

terrible service, they simply did not reimburse me for a service that I did not authorize them to deduct from my card. And they said to contact the breeder SCI, and I had already spoken to them that the breeder did not answer me

1
Date of experience: Dec 14, 2022
Ealdwulf Wilson
Jesus Christ this site sucks

Jesus Christ this site sucks. its just awful. it is not optimized for anyone, I genuinely dont understand why its the most commonly used creator support network. because creators dont like the format. customers get annoyed all the time with their payment methods. there are no alternatives.

1
Date of experience: Dec 01, 2022
They have 4 types of subscription

They have 4 types of subscription. Who has time to read those T&Cs? Everyone is used to be charged monthly, but here one has to make sure that they will not be charged when they join and then charged again on the 1st of the month. Even if they've joined on the last day of the month!You will be charged twice and will not see your money back. Very disappointed and won't use again.

1
Date of experience: Nov 30, 2022
Narcissa
Please read this I want to help you

Please read this I want to help you and do good things for hard working people - patreon promises for care of creators - but they don’t care and you can not trust them - I put trust on this company and upload many pictures for few years - they delete all more than 100 posts because of 2 posts and not let me any chance before to explain the situation in these posts (no any bad things was showing too) - if they delete your work they not recover the page again even they do a mistake - nobody will ever upload any picture to this company, if he knows his work is not safe and they can delete it any time without reason or with false reason - THIS IS A TRUTH PLEASE NOT RISK IT - I know what

1
Date of experience: Nov 29, 2022
Caroline Howard
Fun to use and very helpful

As a creator I find this platform has a really interesting set up that I find fun using and creating on. It's really helped me to make something into something more and be supported doing it which has really helped.

5
Date of experience: Nov 28, 2022

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