Review Time
We engaged Paycor in November 2023, but the experience has been a nightmare. By mid-February, we had already gone through three different project managers, and the system was still not operational. We only went operational July 1st 2024 . As a small business with 40 employees—now reduced to 15 due to our seasonal nature—this ordeal has been incredibly costly for us.We don’t utilize many of the platform’s features, yet it remains time-consuming and cumbersome to use. While customer support is decent, the software itself has significant flaws. On occasion, payroll errors resulted in double checks being issued to employees. Overall, this has been a frustrating and disappointing experience for our business. After months it has not improved and we are locked into a contract
Do not use this payroll system, run now! All we have had is problems!!! They are with holding our W-2s now and employees cannot get into the system. They have withheld entire checks and sent double checks to staff, the information gets lost, PTO gets lost or doubled in the system to name a few things. There is no costumer service, it gets sent over seas and then they hang up on you. It's awful! Run!!!
Sales made promises regarding our integration that ops never even tried to enable. Repeated emails were ignored. That alone is disqualifying, however these clowns get worse. Much worse.I processed payroll on Friday am for Tuesday's pay date. On Friday 8:30pm, Paycor emailed me to say they had deleted my payroll and I would have to resubmit. Had I missed this message or even been off on Monday, my employees would not have been paid. When I asked what happened, I was told they got busy and payroll is processed "first come, first served." Are you kidding me? I could go on forever warning about Paycor, just suffice to say, DO NOT USE THEM! YOU WILL REGRET IT!
Lots of promises up front from their sales team, with such poor follow through in implementation. Integrations take forever to get set up, requiring lots of work around through the process. Many mistakes made in the set up process, costing us money to get our accountant to correct those. Feb. 2025 UPDATE: they didn't configure our employee data correctly and our 401k benefits aren't being properly applied. Lackluster response from the iron curtain of customer service.
The worst customer service ever. If you’re lucky and call in the afternoon you might get someone who speaks English and can understand what you need. The rest of the time they just try to get you off the phone. Spent an hour and half on the phone with them just being transferred around and I was only trying to run a simple report!
I have been using Paycor for about 10 years but they give me no choice but to find another payroll company. I’m not sure what is going on but there is a HUGE disconnect between support and clients. Basically there is no support. On chat they tell you to make a ticket on the ticket they give you a link, when you explain it’s not working they say they can’t help. I can’t have a payroll company who cannot assist with basic things like setting up taxes in a new State. They overcharge me for late fees for submitting payroll and late then say they are aware of the issues but NO REFUND!!!!! I’m done.
This is the worst implementation ever! Nothing has been done correctly, and they do not talk to each other. They tell you something is done, but it's not. Three payrolls are out, and GL accounts are STILL not set up. Escalating issues does no good.
I never write reviews; however, Paycor is so horrible, I hope to spare someone from making the same mistake we made. If you're looking at Paycor, please make 180 degree turn and never look back. We've not had even 1 payroll in 19 months process without an error within the Paycor system. They are unable to explain why the errors that happen, happen (eg. employees pay processing at a higher rate than input in every data point of their system right up to the moment we hit submit). They are unable to fix the system errors, and they refuse to accept responsibility for their system glitches. Their integration with our benefits did not work as promised and they sent out incorrect W2s. When we pointed out their W2 error, they took 3 months to fix it, and that was only after we spoon-fed them every single bit of info that was already in their system. After assuring us we would not be charged for them to fix their error, they stole funds from our bank account as a fee for fixing their error. These are only a few of the nightmares we've had with Paycor. Unfortunately, they've cost us far beyond the exorbitant cash cost for their "shoddy service", and I regret daily our choice to sign an agreement with them. The day we're finished with them can't come soon enough.
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Paycor, a Paychex company, connects leaders to people, data, and expertise. Paycor helps leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. For more than 30 years, Paycor states they have offered leaders unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. And by providing expert guidance and consultation, they help more than 30,000 businesses nationwide achieve business results and become an extension of their teams.See more
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