Review Time
DO NOT MOVE TO PAYCOR. Paycor has been the worst payroll company I have experienced in 20 years. We have been using them for a little over a year. There is a serious issue with general competency. I've never felt so unsupported in my life and have zero confidence in using them. You do not get a dedicated person. You always have to wait for an email from a "general" CS rep. They love to give out case numbers which is a form of lip service. You do not get a resolution to issues timely. You have to double check any adjustments you ask them to process for they have staff with minimal training working there so errors are made. We immediately had issues upon transferring over. They did not tell us that they would be using personnel to enter data "manually" because they did not have access to system files. They requested hard copies of reports to get this done which means I had to check each employee and ALL their information (address, SS, Direct Deposit, Taxes, benefits) you name it I had to check it just to ensure it was correct. I would done the entry myself if I knew but instead they created a fire drill for me to get up and running timely. Also, they screwed up our request for a corrected W2. Instead of making a manual entry, which is typcial, someone voided all paychecks for one employee for 2023 and reissued new checks to fix a W2. Even I knew that was not the correct process. Of course you can make a manual entry. They withdrew funds for these checks again although we already paid these in 2023 and said refund notices were sent to the agencies but I do not have proof of this after requesting. They set up our benefit accrual policies wrong. The platform has issues with on boarding which we cannot use, but we are paying for. Paycor has not resolved the issue for over a year. The program itself manages to over complicate simple data needed for employers and provides lots that our business does not need and makes it difficult to navigate. The standard reports are also useless and do not apply to our business. We do not need labor tracking for OSHA but we do need a standard YTD earnings report which should be available and is not. THE WORST COMPANY in the history of payroll companies. We are looking into another to switch by this June.
Terrible company. I just now got W2 as employee and as an employer it has been difficult to find out why. They charge enormous fees for terrible payroll service. They just deducted a huge amount for tax without warning me that they are making up for a mistake. My business account went into the overdraft column and PayCor says sorryl
Horrible customer service. Whoever is the EVP of this department should be removed immediately. The whole model needs to be re-mapped. I am shocked at how bad this has atrophied. I would suggest some C-Suite people from Paycor sit in as a proxy for an end-user experience (e.g. dealing with IT dept reporting requests, etc..) and just walk the process. I would LOVE to hear that distillation from their perspective. Normalizing for all the vitriolic "I can't get my payroll check" crazy reviews, all the ones that are cogent say the EXACT same thing. This is literally (except for actual platform, which seems to work well) the MAIN impression customers have of your company. BTW, I am able to write this because I have been on hold for over one hour today thus far to speak with a manager RE: an unresolved issue that has languished for 2 weeks. AFTER 4 call-ins to resolve and a promised "call from a manager" yesterday that never transpired. Ooof...
Ok I was spoiled from many years using ADP! Management here wanted to go with Paycor, was recommended by someone at a bank & didn't listen to me. Well here I am 4 months into using Paycor and the number of hours this company has paid me to get reports, phone calls to resolve has cost the company more than if we had continued processing the payroll ourselves. Payroll is simple really. Paycor has managed to make it difficult. There are some good things but the negative far outweighs the positive. The worse aspect of Paycor starts from the beginning. They promise to provide a "representative" and never do, with excuses each time you ask. Their reporting features is atrocious and when you call in for help no one is able to answer some basic questions. Honestly Paycor are you listening to your customers?
What a joke! Why do the have live "customer service" people on staff? They can't or won't do anything for the employee and hide behind the phrase "for security purposes, you need to contact your companies' payroll dept. or HR". WHY ARE THEY EVEN ANWSERING CALLS??? This platform is NOT user/consumer/enduser friendly and provides NO HELP for former employees of a company. There is no way to retrieve a final paystub nor a W2. How are they still in business with such BAD service? All flash and no class. Use another HRIS platform.
My company stopped using Paycor in order to join a PEO that would allow us to strengthen our health benefits offerings while keeping costs low. While Paycor missed a quarterly filing or two semi-regularly, the issue was always rectified after a couple of months, and so I did not necessarily feel compelled to change payroll companies. The benefits savings were too good to pass up and so we left Paycor. Surprisingly, customer service responses were better/faster as a deactivated client. We received updates same day, which was not the case as active clients. We were essentially done with Paycor after the final quarterly filings but that is when things started getting rough again. At one point our report view access was removed before the 60-day contracted date, but that was fixed quickly. This week, I realized that one of the reports that is typically generated was not part of the quarterly packet. I understand that oversights happen so I reached out to Paycor to request access to the missing report, which should have been available (but was not) with the other reports. Paycor never acknowledged that they owed this report, would not tell me if it was available and when it was generated, and instead sent me service contracts ranging from $50-$100/month in order to receive reporting access again for the single report. If filing and reporting was part of their core offering, and we paid every invoice on time for 5 years, why are they charging for a single report that they had not made available to us while we had 60 days of access? A one-time $50 charge for the 1 report would be more reasonable than a contract with 30-day termination terms and other intricacies. Why couldn't it have been straightforward? It is frustrating and sad. Understanding how often companies change payroll providers, rejoining Paycor could have been in the cards for the future, but that is no longer true. I will be sure to share my experiences with business contacts that inquire about payroll providers in the future.
Worst implementation experience ever. One hand does not speak with the other. The sales person actually said :we may have bit off more than we can chew with the amount of implementations we are trying to do at one time" What?!? How is that my problem with my issue.
Paycor has the worst customer service and support for their clients. When you actually get ahold of someone, they don't know anything. It is hard to reach employees to get support. And worse, there isn't a department or option when calling to speak with someone regarding urgent same day payroll issues. They are supposed to be a payroll processing company but it can take 24+ hours to receive a response and then you get a new person each time and basically have to start over explaining the issues. No continuity among service and no dedicated customer service teams and no service department or group set up to handle immediate urgent payroll needs. It's ridiculous. It asks for date of experience but this is always an issue every time you need support.
Paycor does a legitimate effort to provide upgrades and new features to add value to their platform. The user interface has gotten better over the 4 years I have been using them. The one big red flag is that their customer service is deplorable. You do not have a dedicated rep to contact so if you have a standing problem, you have to start from square one every time with a new rep. Secondly, emailing them simply goes into a black hole. Never to be responded to. I cannot remember the last time my HR team has contacted customer support via email and received a response. Making an appointment is moving a mountain.
I wish I could give a negative star review. I switched because they were going to allow me to provide a tax credit that my previous payroll software was not going to allow during COVID. This has been one of the worst business decisions I've made. I've been cleaning up a mess that Paycor made for about 6 months now.When I signed up, Paycor removed over 10K from my bank account because they thought I owed money for taxes. They did return it, but I had to make a deposit to be able to make my payroll before I got the funds back. That should have been the red flag to run. They have terrible customer service. It is beyond unhelpful. I only had one employee that we had to layoff eventually, and the termination pay in itself was a headache.When I hired someone after we started to pick up again, I went back to my old payroll provider. But the fun didn't end there. In 2023, I got a notice that I did not file one quarter's returns. Getting information from Paycor has been like pulling teeth. They sent me the files, but when I asked for the proof that the deposits were made to the IRS, they sent the wrong quarter. I have followed up 11 times since asking for the right quarter, with 0 responses. I finally got things mostly settled on this issue (for which I will need to pay a penalty), when I was looking at the forms that paycor sent me. I noticed that every file for that quarter had a date within the quarter. Except for my 941 and schedule B - the exact forms that the IRS was missing. So it seems like they generated these forms more than 2 years later since the dates are inconsistent (and I did not have those forms in a previous download). I'm not completely unreasonable. I understand that it was my responsibility to make sure that they did their job. But I am livid that they did not let me know about the mistake when they had the opportunity to do so. So don't use paycor unless you like dealing with mistakes and getting no response.
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Paycor, a Paychex company, connects leaders to people, data, and expertise. Paycor helps leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. For more than 30 years, Paycor states they have offered leaders unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. And by providing expert guidance and consultation, they help more than 30,000 businesses nationwide achieve business results and become an extension of their teams.See more
