Review Time
Software seems powerful and is intuitive enough to use, usually. Which is good because so far the people suck. Implementation/onboarding is AWFUL. The people don't know what they're doing, have terrible quality control (mistakes in data entry, configurations of deductions, how things report on W2s!, etc.) and are impossible to get a hold of to ask questions, get help, etc. Everyone is silo'd so no one really knows how the system works end-to-end. Everything is done by checklist, so no independent thinking or problem solving. Management is terrible - would rather try and make you see how you're wrong (or they're right) than actually resolve issues. They also lie - they'll tell you a feature is there (pre-note) and then you find out it's not - and that they're going to charge you a LOT of money if you try to put money into a bank account that's not valid... when they don't give you a way to check ahead of time. I suspect fees like this are a BIG part of their revenue.It's unfortunate - the software really does seem good. But the people experience is so terrible - they couldn't care less about their small customers - that I'm already looking for another vendor. I just hope I don't end up in trouble with the IRS/unemployment/state tax people/etc because of Paycor's mistakes.
Paycor is the absolute worst Payroll platform I have ever used. I have been in payroll for 35 years and have used several different platforms. Their Customer Service team are horrible and very inexperienced. They are very good at marketing and selling their product but cannot stand up to the promises made. My payroll clerk knew more about payroll than their CS Reps did. Very disappointing for the amount of money my company invested in their services.
This is a horrible program. It is slow and often deletes all input data for no apparent reason. It takes almost an hour just to log my hours for the month and then they are sometimes deleted. This program is truly awful. I have never used any site that functions this poorly and I remember dial-up.
They are absolutely awful. Once you become a customer, you will never be able to talk to a rep again. I am 10 days away from my legal obligation to deliver W2's to my employees and I can't get an answer that they are working on them. Worst experience in customer care with any company ever and they had the nerve to up our rate 3 times in 2022. These were big rate hikes too. I am shocked they are still in business.
I worked with Paycor at my previous employer and LOVED it. Then Covid happened and all hell broke lose and their customer service never recovered. They are still working from home, which is why I think it is SOOO bad. I put in support tickets, and NO ONE ever answers them. If I call, I can sometimes get help, but the knowledge is limited. I usually hear them typing in my question to someone else and waiting for the answer. Why can't I just talk to that person. Anyway - the ease of use is SO much better than ADP, so I think I'll keep them.
We've been following up with Paycor to amend Q1-2022 Form 941's for almost 5 months and still not able to resolve the issues. Very poor customer service, you are on your own once you sign with them. They never call back and needs constant follow-up. Also, Paycor payroll reports are also not as user friendly as those available with Gusto. We had to switch because some specific functionalities were needed, now I wish we could have done without it.
The onboarding team is dedicated and helpful. After onboarding there is no account manager, no point of contact. The customer service team does not seem knowledgeable (each CSR seems to provide a different solution), and follow up is almost non existent. The software is okay, but working through an issue is nearly impossible due to the lack of service.
This is the worst payroll provider I've dealt with in my career of over 30 years. I've been trying to change some services for two months, but have gotten nowhere despite multiple, lengthy phone calls and emails. I continue to be charged for services I've cancelled. I'm stuck in the short-term because if I block Paycor from ACH access to our bank account, it means I can't pay our employees either. If you are considering Paycor as a payroll provider, I highly encourage you to choose any other vendor. Paycor is the worst choice.
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Paycor, a Paychex company, connects leaders to people, data, and expertise. Paycor helps leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. For more than 30 years, Paycor states they have offered leaders unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. And by providing expert guidance and consultation, they help more than 30,000 businesses nationwide achieve business results and become an extension of their teams.See more
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