Review Time
There was a data breach and sensitive employee information was exposed. Paycor told my HR department that "if we are affected, Paycor will offer free credit monitoring, credit reports, and identity theft protection." Great.Several months later, I was notified that I was personally affected. When I researched the offer, it didn't seem to exist. When my HR department reached out for more detail, the response was "Paycor will not be providing credit monitoring services to affected individuals."So, it seems like they outright lied, and still there is no accountability for the data breach. Use at your own risk.
Stole $1000 from my small business. I have been in business for 10 years. My payroll cost had steadily increased so I decided to switch to save some money. The whole process was awful. I spent hours sending them copies of current payroll records, over 50 pdf attachments. Then they ghosted me. Straight up never completed my set up, would not return calls or emails, and never heard from them again it was very strange. So I move on a find a different payroll provider. Then to my shock they withdraw over $1000 from my account and said it was for payroll set up. I called them about it and they literally hung up on me. Dealing with them has been an absolute horrible experience the entire time.
Signed up and was promised certain services for my business. Day one I find out the sales agent lied and none of those services were included. I was told I could cancel same day without an early termination fee as the contract was not completed. Then a month later Paycor took $989 out of my business checking without my knowledge or permission for an “implementation recovery fee.” My bank filed fraud charges and refunded my business checking. Now several months later Paycor has sent my business to collections for $1,138 for the same “fee.” When a business is not under contract, when you bait and switch what you offer, when you steal from a business checking account, and promise no ETF and that the contract is not finalized - you do not get to then send us to collections. Don’t even speak on the phone or do business with Paycor or else you’ll end up just like me.
Customer service is truly non existent even during critical periods for a business such as Open Enrollment.Our Open Enrollment for our 2024 benefits was supposed to start yesterday. Because of the lead time required by Paycor to have help building out your open enrollment portal (15 business days prior to OE start), I had to build things out myself. In the benefits world, you are at the mercy of carriers, especially when you are going to market and may be changing carriers. I didn't receive the plan documents from our carriers until within that 15 day lead time period, so I was on my own. Building out things wasn't that terrible, just labor intensive but there are nuances and things you may need assistance with especially if you have never done this before. Well if you have questions about things along the way, the only recourse is to write an email to your benefits consultant. Their SLA is 48 hours, so good luck being able to get things done timely. Last Friday, prior to our OE opening this Monday, I was doing 1 last round of testing before finalizing the enrollment for our employees. As I am about to start my final review, I start receiving an error screen repeatedly. I email my benefit consultant but know that is going to do nothing for me anytime soon. Desperately, I try calling the number on her signature - it routes me to the regular Paycor line. I go through the menu to the benefits which actually mentions "open enrollment" as a category to receive help. Once I am connected to the CSR on the other end, I am informed "Sorry I am unable to help with Open Enrollment, you need to reach out to your Benefits Advisor". I state that I have tried to via email but this is an extremely urgent issue and I have not received a response. She informs me that she understands and will try to reach her - well, she's unavailable and the CSR confirms she has no ability to help me whatsoever (even though, as mentioned, the menu option specifically references Open Enrollment and my benefit advisor has this number in her signature). So, I wait and, I finally receive a response back Sunday night at 11PM from my benefit advisor stating this is a known issue and they are submitting an urgent ticket to BSwift the benefit solution they use as their partner. Great, I guess I will just have to inform our employees that Open Enrollment is not actually going to start after our Benefits Meeting as expected and everyone will just have to stay tuned. It is now Tuesday after 5PM and we still have not been able to launch our OE to our employees. We have attempted to escalate things and did receive a number to a Sr. Crisis Response Manager, but when my CFO and I called, we went straight to voicemail after hearing "No one is available to take your call". It is laughable that this is considered acceptable during a time in which Open Enrollment is so common for companies. I have used many different payroll providers throughout my time and this is by far the worst service I have ever received.
November 3, 2023 - The Clearing House has reportedly said that it is not aware of any ongoing issues after a narrow processing error that affected deposits and transfers at some banks. They are aware. Contacted PayCor to inform the payroll processor of the duplicate credits and what their recommended action was to resolve this nightmare caused by their Vendor. PayCor was aware of some duplicate credits but could not supply a list and indicated there would be no reversals sent. In addition they advised we could withhold the duplicate amount from their next check. We could return the below items as “duplicate” under ACH rules, however to resolve ones at other financial institutions we would need to either have the employee request the duplicate credit be returned by their financial institution or pay us back directly. In addition to this, PayCor has yet to debit us any additional funds for the duplicate credits sent to employee accounts.Nice Job avoiding all responsibility! Leaving PayCor January 1st 2024.
10/18/2023 I contacted Paycor at 11am on 10/17/2023,seeking to simply change the bank account information formy business. This must be done through client services,there is no way to do it through the website. I quicklyreceived an email with an ACH change form attached. Icompleted and returned the form within 5 minutes. I calledclient services at 130pm to confirm it had been taken careof, as I needed to submit my payroll by 3pm. No one wasable to provide me with any substantial info, other than toapologize that the info had not been updated and to notifyme that the process takes 4 business hours. At 250pm, Icalled again. No update. The rep actually gave me a speechabout how next time, I need to allot more time for updates. Icalled several more times over the next couple of hours.Nothing helpful at all from client services was forthcoming,only empty apologies and assurances of understanding myfrustration. My employees are a day behind on getting paidat this point. Finally, at 545pm, I receive an email requestinga voided check from the new account I want to switch to,along with a reminder that the update will take 4 businesshours to complete. I sent the voided check within 10minutes. I called to confirm it had been received. It had. Iwas told the update wouldn't be completed until thefollowing day. This morning (the following day) I received anemail at 1130am REQUESTING A VOIDED CHECK,accompanied by a reminder that the update process WILLTAKE 4 HOURS TO COMPLETE ONCE THEY RECEIVE ALLDOCUMENTS!! I have called customer service. There is nosupervisor I can speak with (Someone will call me within 24hours). I cannot speak with anyone from the departmentthat updates my information (they only communicate byemail). Worst customer server ever. My business is small, soI suppose we matter little to Paycor. As a bonus, our billablecharges have doubled since May 2023, no explanationgiven. Absolutely unacceptable.
Everything said here is true. The platform itself is very flakey,. there is always some kind of error, issue, etc... you get their tech support, and they say oh well yes that happens we are looking into it, They don't seem to understand that they are dealing with hard working people who need to get paid, manage there PTO , and taxes. How they are allowed to stay in business is beyond me.
Customer service is literally nonexistent. They cant solve any problems. They cant pay child support payments on time, collect local taxes correctly, pay overtime correctly or even understand their own system. Would not give any stars if that was a choice.
They get your money upfront with set-up fees and then you are stuck with them. Their service is awful. The site is unstable. The backend service is shady and they will do nothing to fix issues. There are many much better services out there at better prices.
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Paycor, a Paychex company, connects leaders to people, data, and expertise. Paycor helps leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. For more than 30 years, Paycor states they have offered leaders unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. And by providing expert guidance and consultation, they help more than 30,000 businesses nationwide achieve business results and become an extension of their teams.See more
