Review Time
Worst possible experience. Whereas with nearly any simple payroll solution, setup is accomplished with a few clicks and completed web forms, this is an unwieldy solution that can only be operated by a team of HR professionals. The expectation is 100% DIY operation without any possibility of instruction, assistance, or customer service. Because no response will ever be forthcoming. Paycor may work for very large users with SLAs (perhaps -- but it would definitely require an enforceable SLA); for any smaller user of any type, their business model is to obtain a long-term contract, do a single one-time configuration, and then ignore the customer until they give up calling and emailing and go elsewhere... and hopefully that's profitable.Typically, weeks of emails and calls go ignored. There is no way to get their team to answer a call at any time, despite any length of wait -- well into hours. Trouble tickets are incoherently non-addressed. A call back might come, many days after an inquiry -- and you'd better not miss that (I did). Ultimately, with payroll deadlines looming, I had to start a new payroll service -- because this one would not answer the phone or respond in any way.
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Paycor, a Paychex company, connects leaders to people, data, and expertise. Paycor helps leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. For more than 30 years, Paycor states they have offered leaders unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. And by providing expert guidance and consultation, they help more than 30,000 businesses nationwide achieve business results and become an extension of their teams.See more
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