Review Time
This company is junk. They messed up so many times and when I fired them, they forgot to pay the taxes that they withheld. Because they disabled my account, I cannot get ANY info. I don’t understand how this company even exists.They won’t respond to my requests and won’t fine me the contact for their legal department.They are NOT a company that anyone should ever trust You can call me for more input. My name is c. Slavin cell is 703.789.4069
You are better off using a calculator, pencil and paper to calculate payroll, then driving to each employee's bank to make a deposit of a paper check. As someone mentioned in a previous review, it's the ol' bait & switch. We were sold on Paycor last fall, with promises it would be far better than ADP. Spoiler alert...they are worse than I could have imagined. I have a myriad of issues, which I have emailed (because phone calls are apparently out of the question) to our original salesperson - they could not be bothered. Some of the highlights of our experience are:1. Signed up with the promise of a 12 month promotional discount of 50% off both the monthly user fees and the complete monthly fee. After noticing these discounts were not applied after a couple of months, I began to ask. Here I am, in July, still paying full price every month and still not a single credit to our account. I am actually on a chat session now where I have asked about the status of our case...to which I was told the case has been closed and they cannot give me any further details but that she can escalate the case if I would like. This case has supposedly already been "escalated" twice. 2. Chat is the only means of communication. So, every time you chat, you start back at square one and the person on the other end usually can't help you anyway. They refer you to the online User Guide, which is completely generic and only gives the very basics of instruction.3. When we first started with Paycor, we had two assigned Implementation Guides. My meetings with them were super fast, so I had several questions once we actually got into the routine of Paycor and issues came up. I thought having their direct emails would help...and maybe it would but they seem to be on PTO every other week. I also had one rep that completely ghosted me once we did finally have a conference call set, then when I reached out the following week to find out what happened he told me he had been sick. Most professionals follow up on things like that with their clients. 4. I'd love to get into the actual issues that I am having with the site but, honestly, I've probably only scratched the surface at this point since I cannot get answers to go further. I DO enjoy the payroll reports being as thorough as they are and the pay grid has been easy to understand and work with, but it's not worth all the other mess that Paycor has created. The time-keeping/clock system is already dated, the "Impersonation" feature that was extremely helpful during the one week that we had it has now been discontinued (but they've promised they are working on it and will have it back soon...that was six months ago), and overall the site Menu is all over the place to the point where I have to write down my steps to remember where I found things or else it takes me 30 minutes to retrace my steps when issue arises again.Overall, I feel like I've given Paycor the benefit of the doubt and many, many chances to right their wrongs. Unfortunately, I am left holding the bag and now have to go back to the drawing board to do more research on a new payroll provider for the coming year.
The roach motels of payroll.You can check in but you can't check out. These people are so disorganized and incompetent, it is a true miracle they are still in business. We notified them within the required time period that we were cancelling with them in lieu of another platform. They're now telling us that we never canceled, and they have deactivated one of our companies on the wrong date, leaving us in a lurch forcing us to use our new payroll company before it is ready. Nothing is easy with this company, and if you have a complex question you will get different answers from everyone you speak with. If they are on your list of payroll companies for consideration, I highly recommend avoiding. Poor service, antiquated platform and getting data out is tedious and time consuming.
Paycor told me I needed a 401k Interface for $1000, which turns out to be a FALSE statement. Unfortunately, I did not find out until they already withdrew my money. This is only a 2 person payroll. They refuse to refund or credit my account. This service has never been created or used! I was told they would credit my account and could NOT refund me. Now they won't credit me either! NEVER USE THIS SERVICE. THEY DON'T RESPECT YOUR BUSINESS!
Terrible implementation process, be prepared to work with half a dozen different people (all different functional responsibilities) who don’t communicate well internally and with client team. No timelines or status updates, it’s check boxes and keep moving. Even escalating there doesn’t do much, they blow the trumpets and pound on their chest a little but doesn’t move needle. As soon as the last box is checked, you are “done with implementation” and immediately tossed into general support. You would think maybe it gets better. It doesn’t. No names to contact and have to use 800 numbers and random chat people to get support. The support is horrible and takes forever, you get tossed to various people, wait for emails, etc. It’s too bad because the system once setup is pretty decent but everything around it just sucks. This is a big corporate machine experiment gone wrong. Probably will be bailing at some point and back to prior solution. Save the time and headache or venture at your own risk. By the looks of online reviews, we were not alone.
Terrible company. Nothing worked correctly with integration as they promised. Customer service is terrible and they have no idea what they are talking about. They just read from a script they are given. Cancelled and move to new company. Now Paycor has shut off all employees from accessing their own payroll information.
Stay away from Paycor to save your life, their customer service is super bad, wasting so much time to call Paycor for nothing, they screwed up our clients tax filing, W2, and they are holding $110k taxes payment and not returning to us, they took the payroll fund from wrong bank account and our clients were very upset. Paycor staffs are under educated, they don't know what they are doing, never, never able to help, the implementation of payroll account set is completely wrong. We cannot connect with anyone for help and assistance. We wish we can give negative star, they are worst of the worst, unless you want a nightmare, otherwise, don't use Paycor to save your life.
We just want to talk with someone...this is the most frustrating part of it all. The system itself isn't the problem its the implementation, the lack of customer service, the excuse after excuse. No rhyme or reason to the errors that occur even though you break them down for their "experienced team" the try to close your case without resolution. Taxes arent paid timely, time off isnt set up correctly, etc... Sales person should have stayed selling used cars.. he is the WORST!
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Paycor, a Paychex company, connects leaders to people, data, and expertise. Paycor helps leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. For more than 30 years, Paycor states they have offered leaders unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. And by providing expert guidance and consultation, they help more than 30,000 businesses nationwide achieve business results and become an extension of their teams.See more
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