Review Time
The worst program for hourly employees. Paycor does not automatically add the correct taxes or overtime to an employee’s profile. Over time is NOT optional, neither are taxes!!!! Not only do taxes default to each employee but break and vacation tracking does not work. They know how to tell you what you want to hear. However implementing is a failure. Customer service is a joke. Long hold times and no call back when that option is chosen. Every department has customer service so no one can answer several questions. Unbelievable that they are still in business. The customer base must be salaried.
They are the best ones that I have used I tested them against other payroll companies and this one is the best. 💯🌎✌️See for yourself and I will guarantee you will be in good hands and safe for you and your family and friends and your company.
I have to agree with other reviews. Paycor was once a company with outstanding customer service, which was the reason I changed from another service. THAT IS GONE. I had to close my business when I moved across state lines. They did not report my info the IRS for the end of year W2 for employees despite the assurances of the "Offboarding" member I spoke to that they would and now I am literally paying the penalties. To make matters worse, it has been over a month since I submitted my request to obtain it and paid ($360) for it but to no avail. IF you do not have a current customer number or wish to speak to sales, the system hangs up on you. When I finally agreed to speak to sales I was told there is nothing they can do to reopen my account, even if I am willing to pay. I HAVE to go through "former client relations" which is an email only. You are not allowed to speak to anyone. So I continually throw emails into their black hole of communications. The sales associate I spoke with was apologetic but could only refer me to the email and say, "Good luck." Simply not good enough. I'm not sure what happened over there, but it is a disaster. Avoid them. They are not better than Quickbooks.
We have used Paycor for the past 10 years. Starting in May 2023, they sent us an email telling us that basically our prices were increasing 45%-50%! I responded in shock asking if we could discuss over the phone. They were incredibly rude (via email btw) and stated that if I insisted on speaking with them, I would have to sign up and put my name in a queue and that they couldn't even tell me when they would speak to me. I immediately reached out to other processors to quote me and their quotes came in way cheaper and they assured me that I would have a dedicated rep to speak to whenever I needed assistance. Paycor never even answers the phone. It's nearly impossible to get in contact with anyone. This company has gone downhill and quickly. Their prices are ridiculous and they treat their clients like absolute garbage. It is truly shocking. Stay clear of this company!
Paycor technical support is horrible! Any problems, you have to resort to "chat' and the problems are assigned to some team which in reality is a big black hole! The sofware itself has some great features, however the lack of an assigned rep for your own account is the biggest issue when something is wrong. Technical knowledge to actually problem solve in a timely manner is non existent. Awful!
We use this HRIS system and have to call or chat probably once a week for help or support. Their customer service team is not trained at all. There are no supervisors to oversee or help in escalated instances. Their chat people just paste from their knowledge base and on the phone you are transferred multiple times or left on hold for 30 minutes - an hour. No help. Absolutely awful.
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Paycor, a Paychex company, connects leaders to people, data, and expertise. Paycor helps leaders drive engagement and retention by giving them tools to coach, develop, and grow employees. For more than 30 years, Paycor states they have offered leaders unprecedented insights into their operational data with a unified HCM experience that can seamlessly connect to other mission-critical technology. And by providing expert guidance and consultation, they help more than 30,000 businesses nationwide achieve business results and become an extension of their teams.See more
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