petbacker.com

3.8
3.8 Based on 124 reviews

Book 5 star sitters and dog walkers from app with reviews near you for home dog boarding, house sitting, grooming or doggy day care, 30% cheaper than hotel...

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Average Rating

3.8

/
5

124 Reviews

5 Star
65%
4 Star
7%
3 Star
1%
2 Star
1%
1 Star
27%

Filtered Reviews

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Review Time

Delbert
Worst nightmare come true

We'd never used PetBacker before and found someone who had a lot of positive reviews. We received photos every day of our trip, up until the last day, when the Petbacker called us to tell us that our beautiful boy had died. On the platform, our Petbacker stated that pets are never left unattended, but this happened when they had left the house. Furthermore, she lied about what had happened: that he broke his neck jumping out the window. The vet told us that he'd been mauled by her dog. The despicable part is that Petbacker told us they'd permanently blacklist her from the platform. Lo and behold, I checked to make sure - it's been 2 months since it happened, and she's taken on more bookings - as short as 2 weeks after our dog died in her care. I guess the reviews and trust just absolutely cannot be trusted - apparently PetBacker sweeps gross negligence under the rug and lets people continue booking with PetBackers without giving them the full picture. Absolutely despicable.

1
Date of experience: Jun 06, 2025
Diane Cooper
Khushali is very helpful

Khushali is very helpful! Petbacker helps a lot!

5
Date of experience: Jan 17, 2025
Overall I am satisfied with the system…

Overall I am satisfied with the system in place. Thank you for responding expeditiously. Will deal with Petbacker again.

5
Date of experience: Jan 03, 2025
Bobby
Safe from both side of the Owner

Safe from both side of the Owner, Pet, and the Pet Sitter. Nice and Easy to communicate too in their customer support! Kudos!

5
Date of experience: Jan 01, 2025
Willy Baker
One of the best app

One of the best app. From sign up to put your request on the app is amazing. There is lot of options available from boarding, daycare and pet taxi. Perfect app for the Pet owners to find wide options of pet sitters. Highly recommended for Pet Owners.

5
Date of experience: Dec 30, 2024
Joanne Lewis
Up to now Petbacker has not solved my…

Up to now Petbacker has not solved my issue. They did not even tried to negotiate, they keep asking to wait. My dog bite on the sitter’s furniture, we already offered to pay directly with the sitter but we want at least the non used amount back.

1
Date of experience: Dec 20, 2024
Malcolm Anderson
Wast of time I could give a 0 star I would wast…

If I could give a 0 star I would wast of time been looking for a pet taxis put a request in about 2 weeks with the date and time needed got nothing back when you inquire about it all you get be patient email them about 4 times and that's what I get back

1
Date of experience: Dec 13, 2024
Lucinda
Excellent App

Excellent App, very friendly, excellent customer service, safe, reliable.

5
Date of experience: Nov 02, 2024
Hope Hughes
What a waste of time

What a waste of time. Literally no one replies as look like fake accounts. How can you have 5 reviews yet all the reviews were left on the same day? It seem’s to happen alot. Customer service just tell you to wait, then send a link of other boarders yet one was in glasgow i’m south east! Page looks fake, either fake profiles or old profiles that are dormant but they won’t delete them to make it look like a big community. Told customer service to delete all my information, which legally they have to and they just reply telling me to try do another search for a sitter. Not worth wasting your time on, looks like they delete negative comments on instagram also, whole things fake

1
Date of experience: Oct 18, 2024
Priscilla Coleman
I received prompt reply every time when…

I received prompt reply every time when I raised my concern Thanks team for your great services

5
Date of experience: Oct 10, 2024

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Business Details

  • Book 5 star sitters and dog walkers from app with reviews near you for home dog boarding, house sitting, grooming or doggy day care, 30% cheaper than hotel

  • language https://petbacker.com

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