Review Time
We'd never used PetBacker before and found someone who had a lot of positive reviews. We received photos every day of our trip, up until the last day, when the Petbacker called us to tell us that our beautiful boy had died. On the platform, our Petbacker stated that pets are never left unattended, but this happened when they had left the house. Furthermore, she lied about what had happened: that he broke his neck jumping out the window. The vet told us that he'd been mauled by her dog. The despicable part is that Petbacker told us they'd permanently blacklist her from the platform. Lo and behold, I checked to make sure - it's been 2 months since it happened, and she's taken on more bookings - as short as 2 weeks after our dog died in her care. I guess the reviews and trust just absolutely cannot be trusted - apparently PetBacker sweeps gross negligence under the rug and lets people continue booking with PetBackers without giving them the full picture. Absolutely despicable.
One of the best app. From sign up to put your request on the app is amazing. There is lot of options available from boarding, daycare and pet taxi. Perfect app for the Pet owners to find wide options of pet sitters. Highly recommended for Pet Owners.
Up to now Petbacker has not solved my issue. They did not even tried to negotiate, they keep asking to wait. My dog bite on the sitter’s furniture, we already offered to pay directly with the sitter but we want at least the non used amount back.
If I could give a 0 star I would wast of time been looking for a pet taxis put a request in about 2 weeks with the date and time needed got nothing back when you inquire about it all you get be patient email them about 4 times and that's what I get back
What a waste of time. Literally no one replies as look like fake accounts. How can you have 5 reviews yet all the reviews were left on the same day? It seem’s to happen alot. Customer service just tell you to wait, then send a link of other boarders yet one was in glasgow i’m south east! Page looks fake, either fake profiles or old profiles that are dormant but they won’t delete them to make it look like a big community. Told customer service to delete all my information, which legally they have to and they just reply telling me to try do another search for a sitter. Not worth wasting your time on, looks like they delete negative comments on instagram also, whole things fake
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