Review Time
I have a 3-year-old Westie named Hamish. He certainly has “Westitude”, and I love him dearly. He has been my companion since he was seven weeks old. He has the typical Westie health issues - allergies, dermatitis, ear infections. However, at 1 year old he was diagnosed with a serious disease - a liver shunt (portosystemic shunt). It is a birth defect wherein the blood bypasses the liver, preventing proper detoxification. Toxins build up in the bloodstream and can cause potentially fatal health concerns. He has also been diagnosed with gastroesophageal reflux (GERD) and urine crystals in his bladder. Hamish has had four partners managing his care. He is fortunate to have Horseshoe Valley Veterinarians (Barrie, ON) and their team as his primary care givers. They are a wonderful team of professionals. Then there is team at the Toronto Animal Health Partners Emergency and Specialty Hospital who took care of him in June, 2023 when they diagnosed his liver shunt and performed the surgery on him in August to close it. Another partner are the experts at Royal Canin who help choose the diet supporting his special needs. These have been challenging times for Hamish and me, and all his health care providers. Thankfully, and importantly, our fourth partner, Pets Plus Us is the cornerstone of his heath. They have helped with the vet bills and give me peace-of-mind to enable me to continue treating his various health issues. Their pet portal is easy to use to find out details about my policy and to submit my claims and medical records. And they are prompt at reimbursing me!Pet Plus Us helps me give Hamish the care he needs to stay healthy and to keep him by my side.Thank you, Pets Plus Us!
I just recently took an insurance from them for my 3 cats.1) They ask 3 tests for an older cats but don't pay for them even if everything is ok.2) My older cats got sick right after those tests and even if they said she was covered from the start, they refuse to pay for her illness.3) Now they ask me why I want to remove her from the insurance!!!
Like other posters, I started with PC financial pet insurance and it was then taken over by pets plus. I have a 15 year-old dog. I just received a renewal and her insurance has gone from $104 a month to $242.a month. This is astronomical and is taking advantage of the insured. I would definitely say buyer beware with this company. I was floored that they increased my rate by 130%. We also have a $500 deductible. And when I asked if there was a way for me to Have it looked at again by the underwriter, I was told that was impossible. I am beyond words that I am considering cancelling pet insurance on a dog that is 15 years old that has had pet insurance her entire life. Look elsewhere this is not a trustworthy company.
I have a basic plan, $1500 coverage per illness per year. As my dog aged, the annual deductible increased. I was okay with that. He’s nine years old and I just received my annual notification of the new premium, it went from $70 per month to $149.85, more than double! Combine that with the $400 annual deductible and it just isn’t worth it. When I called to cancel, the customer service rep even said that they do not think it’s right that they are doing this.
April 1st 2025Pets+Us is downright shady and dishonest. I have my Yorkie dog insured with them since she was born, so well over 12 years I have been paying monthly premiums for the Ultra contract package (this was the highest premium package offered at the time with the most coverage). There have been no issues. Now, they recently told me they are dropping my Ultra contract package and replacing it with one offering lower coverage at a slightly lower premium for my now SENIOR dog. They want to charge under $100 per month and only offer a maximum of $3,000 per YEAR (instead of what I had which was $4,500 per CONDITION per year!!! I am not in agreement as this is less coverage than I originally had paid for and agreed to.What they're offering now is almost 4 times less coverage per year. They are basically trying to kick out older loyal customers with older dogs off their list of responsibilities. I have contacted my lawyer friend to research with her litigators what can be done to stop them from cancelling my current Ultra contract package. It is also important to note, that over the past 12 years they have ldoubled my premium amounts and also increased my deductible amounts. I feel that I have been taken for a fool. If this was an insurance for humans, this would never fly. Pets + Us took notes of my issues with the inferior insurance policy they are proposing. Someone is supposed to call me back to discuss this. I will give them one week to reply and act accordingly. After one week, failure to do so will trigger a lawsuit pursuit on my behalf. Be honourable Pets + Us, do the right thing.Fern (Montreal, Canada 🇨🇦
The major issue I’ve had with PetsPlusUs is their massive yearly premium increase. They have increased my premiums by 50% each year the last few years, while also increasing the deductible. On top of that I’ve had to fight with them several times after they have rejected claims that were absolutely insurable claims and not preexisting conditions.
When my dog got sick a couple of weeks ago, the cost of the vet bill was not something I had budgeted for. A charge of that amount on my credit card (and the possible interest) was terrifying. I am incredibly thankful that I have insurance with Pets Plus Us. They processed the claim and deposited the reimbursement into my bank account in less than one week.
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
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