Review Time
Pets Plus Us has been a great insurance provider to me and my two cats. The signup process was easy and straightforward, especially if your vet has already worked with PPU. One of our cats unexpectedly manifested a host of digestive and skin issues that we are still trying to troubleshoot, and having PPU help us out with covering a lot of the expenses has been a godsend. My family has never had pet insurance before and it's been a great first experience. Big thanks to Pets Plus Us!
I've been a paying client since my first dog back in 2018, so well over 6 years. Have submitted maybe one claim up until this summer, which I submitted the second claim over this time frame.The process of submitting was never clear, had to email them, then after the submission went through, it didn't say anywhere how I was getting any payment back so after a few weeks I reached out wondering how to get my reimbursement. Then realized my file had a wrong address, so I updated it and they said they would cancel the cheque and resend it. It's been about 4 months and I still have not received any reimbursement. No emails from them or anything. My account needed a new credit card about 2 months after my reimbursement submission and I emailed them letting them know that I would update my card when they could tell me when I would get my reimbursement back. Nothing.My account clearly has cancelled because I refuse to pay them for 4 more months after I've submitted a claim and have yet to receive any reimbursement. Horrible customer service with no updates. Definitely will never use this insurance company again. You'd think they would treat their long term clients.
This is my first time owning pet insurance. I have to say it's a blessing in disguise. Not knowing a lot about pet insurance, I had to follow up with the insurance broker to find out what the status of my claim was because it was 3 weeks after I submitted it. Until I reached out to them I didn't realize I was missing documentation for them to complete the claim. Once they received all the documentation from my veterinarian and surgeons everything went quickly and smoothly. The claim was approved within a week. The only think I wish Pets Plus Us would do is provide better communication why my claim was delayed and what was required. Outside of that the communication was easy once I knew what I was doing.
Our dogs policy is up renewal in October and we received this.Policy Name: Pets Plus Us ChoiceAnniversary Date: xxxxxMonthly Premium (with taxes): $249.18At the time of renewal XXXX will have MOVED TO THE NEXT AGE BAND, and your deductible will be $500.00. This is a 230% increase! From $109.00month...When I inquired about the increase, assuming it was a clerical error this is what I was told ...At Pets Plus Us, we don’t increase premiums based on how many claims you’ve made OR THE AGE OF YOUR PET. That said, we do have to keep our premiums in-line with the costs of veterinary care, which do continue to rise due to inflation and the continued advancement in veterinary medicine, both of which, can and do impact our overall claims experience. We understand that it’s challenging when costs increase. As veterinary costs increase, and new innovative treatments become available overall treatments become more expensive.To confirm, the new monthly premium for XXXX's Pets Plus Us Choice policy will be $249.18 when your policy renewsWhat a load of horse xxx!
Great friendly service when I have needed to call them for inquiries not listed on their website. Really easy to submit a claim and I am thankful vet is able to do it on my behalf. Fair pricing for coverage. Thankful I have pet insurance as it has saved me $$$$
A claim for a new pet. A mysterious and sudden food related event, which we believe was poisoning. After full explanation and update and medical records the claim was covered. I’m sure other companies would have fought this and refused to pay, but they listened. We have all 4 pets with this company and I highly recommend them.
Stay away from them . My dog got an ear infection and when my policy came up for renewal , not only did they increase the price of my policy . They excluded ear infections all together . I’m putting the monthly insurance payment in a separate account and funding my own pet insurance . These people are nothing more than scammers in my opinion . I had no claims and the ear infection cost was less than my deductible . So in other words they didn’t pay out anything but followed through with an exclusion for something reasonably cheap . If anything major were to happen , it’s my opinion that they would just cancel all together . Stay clear of these people .
Pets Plus us - was a policy i had been paying into (formerly PC pets) for 9 years + for my Dog and never used. In august my dog was hit by a car and was in serious condition. I reached out to check my coverage only to find I had been part of a legacy plan which they cancelled. They did not mail me a letter or call me (both were on file) but simply sent an email to an old address that didn't exist anymore and they would have received an undeliverable. I had no knowledge i no longer had coverage. when i called they said they would appeal. I followed up a few weeks later and had a really helpful rep who said a decision could take up to 60 days. It is now november, I have spent 20 000 to save my dog (and it worked thank god) but not thanks to this company. I am completely floored at the lack of effort to move my policy over and then again at the lack of response to appeal. At this point i want nothing to do with this company - after paying into a policy for over 9 years they don't even have the decency to follow up with me when the plan was cancelled (by them) OR for my appeal...this all happened while I was watching my very loved dog recover from major surgeries to save her life. I work in customer service and always send in notes when i receive good service (and I want to say again the second agent i spoke to was lovely) - but I can't stand by and not comment when there is a lack of care for the customer during the time they need you most. 100% would not recommend.
This company had changed hands and is notInterested in helping your animals, only in making as much money as possible. They proposed a 300% raise in monthly fees for a policy we have had for 15 years. We have faithfully paid into this policy so that it would be there when needed. Despite numerous emails requesting further information, they refuse to send via email and insist on a phone call. It is our legal right to see this written information.
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Pets Plus Us provides pet health insurance for your dog or cat and is the only pet health insurance designed by pet owners and veterinarians. We have pet health insurance plans for every budget, that way you can worry less about veterinary care costs and focus more on providing the best quality of life for your pet.
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