Name: popinabox.co.uk
Telephone: 01617130186
Rating: 3.4

raymessi95 Guest

Lost a customer

Brought an advent calendar for my daughter, however, Pop In A Box couldn't deliver on time despite at check out having the expected delivery dates before December the 1st - Otherwise I wouldn't have ordered it!They also couldn't / wouldn't refund me So hadn't the cash flow for another like for like in time. When it did arrive a week or 2 later - it was as described and good quality.Won't be shopping here again but appreciate the calendar did eventually arrive and was well received

Date of experience: Feb 01, 2022

Melville Kelly Guest

4 years ago

Item never received

Awful customer service and communication pre ordered something in November for a January release then told no it’s an April release now. Why advertise it in the first place then if you can’t fulfill dates?? Amateurs steer well clear.

Date of experience: Feb 01, 2022

Connor De Smet Guest

4 years ago

Taylor was very helpful thank you

Date of experience: Feb 01, 2022

KS33 Guest

4 years ago

Pre ordered goods in march was told two…

Pre ordered goods in march was told two months delivery, it’s now February and still my £70 worth of goods have not been sent. I am now told there’s a delay, ( 11 months already) do I I wish yo cancel my order? Why keep my money for nearly a year ? What a con! Can you imagine how much money they “Lend” this way interest free. Money laundering.

Date of experience: Feb 01, 2022

PP Guest

4 years ago

Used the chat function to check on the…

Used the chat function to check on the progress of a pre order. Jack was helpful and efficient with sourcing the information for me.

Date of experience: Feb 01, 2022

Mel Ross Guest

4 years ago

Helpful customer service from Taylor

Helpful customer service from Taylor, delt with my issue quickly.

Date of experience: Feb 01, 2022

TB Guest

4 years ago

I had no problems with placing my order…

I had no problems with placing my order at all, and this was my first time ordering anything online Iam very happy. 👍👍

Date of experience: Feb 01, 2022

Lucas Wilson Guest

4 years ago

Helpful and Quicj

I spoke to Jack, and they were great clear and precise in thier instructions and how they could help me. I got a replacement and a small refund

Date of experience: Feb 01, 2022

Elliot L. Guest

4 years ago

Although jack dealt with my enquiry and…

Although jack dealt with my enquiry and cancelled my order the whole experience was shocking. I placed my order in September 2021 and was still waiting in February 2022 with no correspondence at all telling where my order was. Only gave 1 star as I couldn’t give 0.

Date of experience: Feb 01, 2022

Venetia Wright Guest

4 years ago

Jack

I spoke to an awesome person today for an enquiry on wanting to delete a pre-order, he was extremely helpful with this. I thank Jack for all his help and recommend his services for any issues you may encounter.