Name: popinabox.co.uk
Telephone: 01617130186
Rating: 3.4

Minnie Howard Guest

Natalie the online chat agent fixed in…

Natalie the online chat agent fixed in a few minutes what it took at least 4-5 emails back n forth to try and fix. The emails were getting mixed up and confused but she took care of it.

Date of experience: Feb 06, 2022

Hester Anderson Guest

4 years ago

I was having a nightmare but was sorted

I was having a nightmare but Tom & Nathan got me sorted! Went from complete panic to reassured. Thank you for the great customer service, sorry for the concern.

Date of experience: Feb 03, 2022

Garrett Brooks Guest

4 years ago

Pointless pre-orders

I have made two previous pre-orders and the items have never arrived. Cancellation was quick and easy but that's not really the point! Hoping for third time lucky

Date of experience: Feb 03, 2022

Adrien Foster Guest

4 years ago

NOT FULFILLING PREORDERS AND IGNORING CORRESPONDENCE

DO NOT BUY FROM THESE CHARLATANS!THE SECOND TIME IN UNDER A YEAR THIS ‘COMPANY’ HAVE TAKEN A PREORDER AND NOT FULFILLED IT… WHEN QUIZZED THE GENERAL TONE OF THEIR ANSWERS IS ‘TOUGH’… I HAD GIVEN THEM THE BENEFIT OF THE DOUBT, AND HAVE BOUGHT FROM THEM BEFORE, NOT NOW… TERRIBLE CUSTOMER SERVICE

Date of experience: Feb 03, 2022

Margo Butler Guest

4 years ago

I'm giving 1 star

I'm giving 1 star, because I can't give NONE. I've ordered on November and until now NEVER received my order! I'm contacting them every time - the customer service/the store does not give a SH** for you so, you have to annoy them. There is always going to be the excuse that you have "pre-ordered", even though, you haven't. Then, that the article is not "available" anymore - but in their Website it shows as available. Watch out! This is totally criminal. If you don't annoy then, you will have lost your money and your order - saw some people here, in the comments, that only contact the store after 4 months that they did not received the order and they said "no refund can be made". Let's see if I will be refund. I'm keeping all the E-Mails and communication to create a criminal complain. Totally bullsh**. I will now order on Amazon, because is "available" there. Let's see. What should make us happy - buying PopFunko and so - only gives you headache in this store... It's sad. i really had big expectations.

Date of experience: Feb 03, 2022

Coralie78 Guest

4 years ago

I had an issue with a funko pop I had…

I had an issue with a funko pop I had received and one quick chat with Ayesha sorted it out in a flash. Customer Service is 10/10.

Date of experience: Feb 02, 2022

EC82 Guest

4 years ago

A pleasure to purchase from

Overall the website was easy to use and checkout was great. However, I was a little disappointed to see so many items out of stock or pre order only for the My Hero Academia pop dolls. It wasn't a major issue because I found others to choose instead. Package was out for delivery very quickly.

Date of experience: Feb 02, 2022

Jeb Howard Guest

4 years ago

Order placed 26/12/2021

Ordered 3 funko pops on 26/12/2021 the items were showing in stock, placed the order. When the items hadn't arrived or an email to confirm delivery date I checked again which said pre-order which is mis-selling items. I then contacted pop in a box who advised these would likely arrive at the end of January. I checked again on 02/02/2022 which then to find pre order dates are April 5 months after I've paid for my order, very unhappy with this order and may be my last order to pop in a box due to poor service