Name: popinabox.co.uk
Telephone: 01617130186
Rating: 3.4

Eleanor Coleman Guest

I spoke with Jessica reguarding an order.

I spoke with Jessica. She was really helpful and replied very quickly, it was lovely chatting with her regarding and order, the problem was solved quickly and efficiently.

Date of experience: Jan 31, 2022

CH7 Guest

4 years ago

poor customer service over twitter

poor customer service over twitter. all i wanted was a simple answer but had to speak to 5 different agents and non of them resolved the issue. god help if something goes or i miss a pop on my monthly subscription hate to think how long it will take to get sorted!

Date of experience: Jan 30, 2022

Tommy B. Guest

4 years ago

Customer service clearly a priority.

So, now I am updating my previous negative review having been stunned by the immediate contact I received from Pop in a Box and the amazing way they have dealt with my issue.I had not realised that all three items in my order are currently delayed from being released in the UK. (Two of them had been shown out of stock, which I am guessing was a mistake and should have been shown as pre-order). The company have assured me that I will receive the items as soon as they have some in stock. And tbh, can't ask more than that. They have gone the extra mile to try and resolve the issue and to update me on the circumstances. I now have more faith in this company, who clearly take customer service seriously.Again, stunned by the speed at which they addressed my concerns.

Date of experience: Jan 30, 2022

Sarah C. Guest

4 years ago

Shocking service

Shocking service. Have been waiting for a couple of figures for over two months. Very poor communication on top of that. Honestly just shop elsewhere.

Date of experience: Jan 30, 2022

Darknight_FC Guest

4 years ago

was very helpful with finding out what…

was very helpful with finding out what i needed to know and polite , also fast responding !

Date of experience: Jan 30, 2022

Will Hughes Guest

4 years ago

Wide selection, most are out of stock though...

Wide selection of Pop's and at great prices, the only negative is that most (around 3/4 from what I've seen) are out of stock.The site is easy to use and delivery prices are good.Haven't received them yet so can't comment on speed of delivery.

Date of experience: Jan 30, 2022

Byron Guest

4 years ago

don’t buy from this company

don’t buy from this company. Ordered a pop and it never arrived. It has been 30 days. Requested a refund and they didn’t return the delivery money. Not worth the hassle, didn’t receive the product and even lost money. Go for your personal store like gamestop, forbidden planet, or even emp.ie. Never had issues with them.