Review Time
Ordered an XL, received a L. I have attempted several times to contact via email and even Messenger but all have been ignored. I now have a football shirt that is too small and no use to me. A simple exchange is all I wanted. DO NOT TRUST those charlatans to rectify any issues you may have through no fault of your own!!!
I ordered a kit in January 2024 and as of yet I’ve had no update on the delivery. When I email I get a generic email response. I know they say they are busy but I think they should stop marketing temporarily and fulfill the backlog of orders. It’s getting very annoying the marketing emails I am receiving when I’ve been waiting months on an order with no real update from a person .
If I could give this business no stars at all I would! Absolutely ridiculous company, a joke, a farce!! I ordered a shirt for my sons Christmas at start of December 2023. I fully expected it to not arrive for Christmas but it did not actually arrive till late January. Size was not suitable so sent it back for an exchange of size because this company do not offer refunds unless faulty or damaged. Needless to say it is now 23rd of April and I still do not have delivery of my exchanged item…quick to take my money though in December. I have emailed them but their customer service is as shocking as their delivery service!
Just received my shirt. Took 1 month to arrive but no issues as I wasn't in a rush for it. Received email saying order was placed, then a 2nd email 4 weeks later when it was ready to be shipped. No complaints from me. Shirt (1991 Napoli) looks and fits great (6ft, 95kgs XL ordered).
Last year I ordered two shirts which arrived after a month and were great quality. I was about to think that my recent order was going the same way as all the '1 star review customers'. However, the shirt has arrived, 33 days after being ordered and the quality is superb.Everyone has had their own experience with Premier Retros but, personally speaking, mine has been positive.
Ordered a 97-99 Newcastle United shirt on the 20th feb, order completed on 18th March and it was radio silence from there, multiple emails, the only way to get a reply out of them is opening a case on PayPal which I’m getting a refund. I understand they’re a small company but come on guys.
Well quick update finally got back to me after 3 months and multiple emails. They ask to respond URGENT to the automated email which I did about 10 times. They emailed and told me to calm down!!!! Then got a further email to say they thought they had refunded my order after a few days!!!! COMPLETELY CHANGED MY MIND ABOUT THIS 'COMPANY' awful
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