Review Time
I never write reviews but having reached out to the company many times over the last month and having spent money as a treat for myself I thought I’d try and warn others. I placed an order on 10.08.23 and received an email stating it had been shipped 7 days later as the website suggested - however I am still yet to receive the parcel and no tracking information was provided. I have reached out to the company via their email twice and have reached out on their Instagram platform which they are active on yet still nothing….was very excited to try the products as they’re beautiful but now probably accepting I’m going to have to find a product elsewhereEdit: seen people saying they used to be called ZS cosmetics but they keep denying it in responses to others reviews - after a quick search on tik tok you can see people who tagged ZS cosmetics and when you click it you’re then directed to The pretty little cosmetics tik tok so go figure…. I will now be contacting my bank
Edit* order received finally! Product is lovely, just a shame of the lack of communication, I wouldn’t mind waiting if I was informed there was a delay.Placed order on the 12th #4044 order was confirmed, I needed this for the 23rd, I emailed asking when I would roughly receive it and was told it would be here well before the 23rd. I've still had no email to advise my order has been shipped! I've emailed them and messaged them on Instagram several times but i am just getting ignored! Ive also commented on post they post daily and it reported and taken down within minutes! im absolutely gutted, life's hard enough with the cost of living so when you can actually treat yourself this happens. So disappointed and i will never order from Instagram again now. This has put me off. Absolute SCAM!!!!
I ordered mackup 1600 today i noticed this page is just fake putting fake stories about dispatch orderes, and there no login option on websites neither any contact except one email who won't reply you.Well that's doesn't call abusive anyways if you're not fake then give updates of my orders or dispatch details, give reply of my emails do your job then why would anybody call u fake. Let me know my order details or simply refund:)
Unfortunately never received my order. Website asks for patience due to high volume but it has now been 1.5 months since placing order. Took more than a week after placing order to even get email notification stating order has shipped though no tracking information was provided. Waited 6 days to reach out to politely ask for tracking information and never got a response. Emailed couple days later with same request and nothing. Reached out twice through their site's contact form, no confirmation, no reply whatsoever. Reached out finally early August through DM on Instagram and I have yet to hear back, message hasn't even been seen. No phone number available to contact them otherwise I would've tried that too. Pretty convinced nothing is actually coming and now just working directly with my bank to get refund as merchant appears unwilling to follow through. Not sure where all the great reviews are from, wondering how those customers were successful 🤷🏽♀️ I personally would not suggest shopping from this merchant.
If I could give this place negative stars I would. I placed an order on July 17, I waited two weeks did not hear anything contacted customer support via email. No reply. I waited another week. Nothing, contacted via email again with no reply. I received an email on August 6 stating that my order has shipped. No tracking information. Nothing! Here we are 23 days after it stated my order was shipped. Still no order. I have sent multiple emails and direct messages on Instagram with no reply. It has been six weeks since I placed my order. No reply and no products. I am filing a dispute with my bank and this is very poor customer service I don’t care who you are, or what country your business is in. I really wanted the stuff to be legit because I wanted the cute glitter and the eyebrow wash/styler. But now I just gave them my money for free.
You said on the 11th you could see it had already been sent, that you would look into where it went with Royal Mail and resend out another one the next day. It is the 28th today and it was sent 1st class. So it wasn't sent 1st class on the 12th then was it, I waiting a good amount of time for a 1st class delivery to arrive before starting a dispute with my bank. As I have said, the glitter is amazing and I never doubted it would be anything other than that. Customer service is awful, you have no respect for your customers. Final UpdateSo funnily, 3 days after I start a dispute with my bank a package from Pretty Little cosmetics arrives. I have given up and started a dispute with my bank, at this point I don't want glitter from a company that treats its customers like this. Update 3, still received nothing!! A quick search of companies house shows the same owner and address for ZS cosmetics and pretty little cosmetics, so stop saying people are lying. Update 2, So I had an apology email on the 11/9/23 straight after leaving this bad review, saying "I will refund postage (which I received on 15/9/23), and resend your order via tracked service tomorrow. I can see your order was shipped already but should only take 1-3 and will investigate with Royal mail". 17/9/23 I get an email saying order is on it's way, so click the link to track it and it says, we have accepted your order and we are getting it ready come back for an update for your shipping status. So I look forward to giving you a product review, when it turns up. I have no doubt that these glitters are amazing, the customer service is shocking and that alone would make me not use them or recommend them. Update 1, I don't often give bad reviews and I will happily give an honest review when I receive the goods. I have had an email and hopefully this issue will be resolved and I can come back and update again. I place an order on Monday 28th Aug and paid £5.99 express delivery as I wanted it for a festival at the weekend. I then understood there was an issues on their insta stories so knew I wouldn't get my express delivery. I though ok these things happen, I have emailed several times for an update and no answer. I have watched more stories of deliveries going out on insta and nothing. No reply to my email and no delivery, I have noticed on the website there is a message saying 7 days dispatch now. Well mine is 11 working days already I am not even counting weekends! What has really got my back up is seeing obvious influencers getting there probably free samples to promote, get their glitter, but us paying customers still waiting. If you are having issues don't offer express delivery as you have made me pay for something you can't deliver. Update your customers, don't leave them with no other option that to leave bad reviews. I would not recommend and would not buy from them again.
First of all, this is NOT a scam. The product is REAL. So this is my revision to my previous review. The products are wonderful. A bit smaller than I imagined but that's fine. The lack of customer service and the amount of time it took to get the product is why I have given this three stars. I never received responses to my emails so to order from here means you live on a prayer until your products arrive. The products are beautiful but the time that it takes to arrive is extremely long. I ordered in July. I got them in September. That might not be the fault of the owner, but its definitely not helping.
At this point I am still holding on to hope that I will be contacted and order received, but that hope is fading quickly. I placed order in August and on 8/19 received an email stating my items had shipped. I received no tracking info though and to date still have not received order. I emailed company on 8/30 and on 09/07 sent message via their website. Fingers crossed that company responds and better still I receive my full order placed, but at this point it appears my energy would be best spent warning others to save their money than being upset over being scammed.
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