Review Time
So disappointed because I ordered on June 28th and still no news on where the package might be... I really understand that it's difficult as a small brand to ship within few days, and it's not a problem. But the fact that there is absolutely no informations (even though I wrote mail and DM) is really not reassuring 😭😭😭
DO NOT ORDER FROM THESE SCAMMERS!I’ve had Exactly the same experience as everyone else here! Ordered on the 20th July, it’s now 21st aug and NOTHING!! they ignore your emails and never send your order! If you want cosmetic glitters buy from magpie beauty! They are gorgeous and actually send your order! My order number was 3554 before you claim you can’t find an order relating to my name like you have others here!EDIT - they’ve now decided to reply, but only after I told them I was applying for a charge back. I can confirm like everyone else here they are incredibly unprofessional and rude.
Made an order 17th of july and paid for it. Haven't heard anything since that. Have checked my spam inbox aswell, but no email saying my order has been sent. I've tried contacting them on Instagram via DM, and have left some comments on post (which they deleted) and two times tried to contact them through their contact form on their website, but nothing.I really hope my order is on it's way, but the lack of response from this company is a big red flag unfortunately. If my order doesn't show up in the next few weeks or there is never any response, I will update this rating to a 1 star experience :-/Edit 19.08.23 : after writing my review I got on august 6th an email stating that my order was getting ready to be sent, and that I could check the link for a tracking number. But it seems like my order still isn't shipped even tho it's been two weeks since I got that update 😒 I tried emailing them 9 days ago, but no reply. I ordered to wear the products on a big festival here in Norway next weekend, but it seems like I have to find something else in a makeup store where I live.Update 14.09 : surprise surprise, today I recieved my order. Well, one of two products at least. They sent it 30.08. And it says on the shipping label that they sent me both products, but that was not the case 😭Update 02.03.25, over 1,5 years later:Never recieved item number 2.
I ordered 3 months ago and still haven't received anything.I didn't receive anything and I didn't get any money back. So instead of posting a stupid comment, just help customers the way you should. I have placed an order for 120 euros, then you can expect normal communication from you. So the question again, where is my package? Otherwise I want my money back.
Please don’t waste your money trying to order from this company. I placed an order on July 15th and I am writing this review on September 10th. I have not received my products and I don’t think I’m ever going to. Like many other people in these reviews, I received an email stating that my order was shipped on 8/6. I didn’t get a tracking number or an updated order page. It’s been over a month so I can only assume that email was a lie or my order is lost. I’ll never know because this company refuses to answer emails, contact forms, or Instagram DMs. But somehow they have the time to post stories and videos to entice other people to waste their money on imaginary products. I’m using this review as a last resort to make contact since they seem to enjoy leaving nasty responses on here for concerned customers. Luckily my bank has been very helpful and is reviewing this transaction to get me a refund. I will be happy to update this review if I ever receive my products.
I had to contact customer service due to an issue with a broken glitter and the prompt service I received was second to none. All companies have their issues but its how they deal with them that makes all the difference to the consumer. kind, very professional and resolved my issue for me. Thank you guys!!!
This company has failed to answer queries, failed to deliver the goods ordered and as such I have had to contact my credit card company to get a refund.I believe this is a scam so beware.I see your response which is quite different to your previous email stating it was sent 2 weeks ago. You have responded to one email, ignored all other emails despite them clearly asking you provide a tracking number which you have still failed to provide. At no point did it state 10 days although that is irrelevant as it's well past that. I note you recently added a message about taking 7 days go fulfill orders, again that was not on the website when I placed an order and to be honest I think it's a delaying tactic. I hold out no hope of anything arriving. You have not fulfilled my order, not provided any tracking information despite the fact you state you will send that once the item is shipped, which you said over 2 weeks ago. If anyone is in any doubt I suggest they Google your company and the word scam and make their own judgement.Interesting customer service you have, not even a sorry or apology in sight. Well here we are ok 29th July and surprise surprise no parcel. Also had others hunt around your website for the so called' it's taking 2 weeks'. It still says 7 days to fulfill orders which was added after I placed my order. As I say people can make their own minds up that's what trust pilot is all about. Google the company make their own mind up. I know to stay away.Update:Today this company has again posted a rather rude comment regarding the 7 day posting comment. Not sure why they continue to update this but suffice to say their customer service is appalling. They lie and oh the order never arrived and it's now August 21st. As I said previously let others make their own mind up all I can provide is my feedback on my experience which was awful.22 August.Since yesterday and when I was notified of the update by trust pilot, this company has amended the update they added so what is now on there is totally different. Weeks after being told the parcel has been sent and yet never arrived, I get an email dated 6th August staying this order has been shipped, bit odd as they told it it was sent weeks earlier. Happy to share this email should anyone be in doubt as to whether I am the scammer or this awful company is. Stay away, don't order as you'll end up having to charge back. If you've ordered already and in any doubt, charge back now save doing it later They state they have 5 star reviews so I wonder who they paid to make those false claims! Customer service is the worst and I strongly suggest they send all their staff on a suitable training course.Gosh another rude comment from this company, it's getting almost amusing.For those in doubt look up the company, Google the owner and look up ZS official Beauty limited. All the same scammer, you should be ashamed. If anyone is scammed report them to Action Fraud UK.23rd AugustStill the lies and comments continue. I've already reported you and the company as fraudulent and my bank is well aware of your scam. Others have also reported both your companies so you will be investigated.You continuing to accuse people of being scammers and liars is really getting boring but the more you continue to write comments the more the message gets out there that you're a scam company.No one has to beleive anything written here they just need to do their research. Google both companies detailed above, Google the owner, check out the police articles. Just make your own decision on this company and so called owner before you order anything but if you have already placed an order, don't wait too long in the expectation that your order will arrive, be ready to cancel, chargeback, do what you can to make sure you are not another victim of a shocking company happy to steal your hard earned money. Do your research everyone, it's worth it,stay away from this company24th August Ooh dear we seem to be getting more abusive by the day. All those poor Karen's you've just insulted, whose next small children and the sick.Your continued insults and lies are to be honest very desperate and sad. Just be honest, stop rippng people off and please stop being so horrible to anyone who gives an honest review of your shocking company and dreadful customer service it's really not necessary.
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