Review Time
I would rate even lower than zero. I placed an order over a year ago, on February 1, 2024. After acknowledging receipt, the item never arrived. After numerous reminders and follow-ups, I occasionally received responses, but they lacked useful information. I tried to reach someone by phone, but received no help. After receiving a tracking number, I contacted the post office, but they couldn't track the item. I intended to give the ordered item as a birthday gift, but this service ruined my plans. They took my money without delivering. I am extremely disappointed and puzzled as to how this service can still operate.
I never received my order. The tracking system indicated it was on its way as of December 25, 2024, and now it's mid-February 2025. I recommend contacting your bank to claim a refund. Once I presented proof of correspondence and the lack of contact, my bank promptly refunded my money.
I ordered on December 26 and initially received prompt and friendly assistance via Instagram! However, things went wrong once my order was placed… it was shipped on January 8, but only after I inquired about it! It is now February 21, and I still haven't received my order. They promised a tracking number during our first conversation, but I never received one. Now, I can't reach anyone via email or Instagram, and my comments have been deleted. I was always polite in my messages and satisfied with the pre-order service, but now it seems like a scam, and I'm devastated because I was excited to use my glitters.
I discovered this business on instagram and looked at their videos on social media for a while, it seemed legit, so i wanted to place an order. I was unsure with some things in my order, so I reached out to customer support MULTIPLE TIMES and they always replied within the same day, or the next day with more information about how to order... Once I ordered, however, I received an email about 3 weeks afterwards telling me the order has been "shipped", but when clicking on the respective link, nothing shows up. I tried reaching out to them 4 times since then, via their instagram page, official site and email, and I haven't received one single message back. It's been almost 2 months since I ordered, so I'm pretty sure my order will never come.
I am very disappointed with this company nobody reply’s to any messages. I put in an order just after Christmas and had one update email to say it had been sent on the 8th of January and then nothing. I have tried on a few different platforms to get in touch but I have had only one message on instagram. Even now they have stopped replying on there. I would like to cancel order but again have not had reply. I would seriously reconsider if you want order from here as not reliable at all.
It’s hilarious how the owner tries to call the one star reviews fraudsters and fake accounts. I am very much real. The owner could respond immediately and quick for ordering a customised palette during Christmas time. We spoke over multiple days and they replied within the same day. A month later asking where my pallets are all communication closes. This means they’re purposely not responding and know exactly what they’re doing. If you can respond fast and quick during the busiest period of the year, you can definitely respond fast outside of that. They also deleted my comment which confirms that they know what they are doing. It’s really ugly and sad they spend so much time on making their iG account look real, only to not care about customers their orders arriving. I’ll be opening a bank dispute as well. You can threaten me with your proof of shipping the parcel but I have numerous screenshots of you never getting back to me. Plus, I am not the only one who got scammed, all the one star reviews here strengthen my claim. Also, I have never had to wait MORE THAN A MONTH for any parcel to arrive to me. I don’t know where you are shipping from but the lack of communication together with the insanely long shipping time is improper and ridiculous. Shame on you.
I've placed an order before Christmas. It never shipped and hence I was trying to contact them (website, email, Instagram), however they do not bother to respond. They even deleted my comments on Instagram where I was trying to find out about the status of my order.
After a month I thought my package wouldn't arrive, but luckily it did and I canceled my bank claim. Unfortunately, many of the glitters I purchased dried out and would not stick to my skin or go on smoothly. They look just fine in the little pot, but swatching them is the problem.
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