Review Time
Not a great first experience with Printster. My delivery was marked as ‘failed’, yet I received no notification, no attempt to contact me, and no explanation. The building it was being delivered to operates 24/7, so there should have been no issue in completing the delivery.Printster were unfortunately not very helpful in locating my parcel, which was needed for a specific date and for which I had paid for express delivery. I was told I would be notified as soon as the parcel was returned and would be resent, but this did not happen.The item was eventually redelivered over two weeks after dispatch and was no longer needed, especially as it was a personalised product. Printster failed to offer any compensation for the inconvenience caused.Sadly, I won’t be using them again.
I paid extra for a delivery option that stated delivery on 29 January. After ordering, I was told it would arrive on 30 January, which is too late as I’m travelling early that morning.This was a time-critical order for a 40th birthday party, and the delivery date was the reason I placed the order. Because the date wasn’t met, the item is unusable.Despite this, Printster refused a refund, saying delivery dates are only estimates. Charging extra for a date-specific delivery and then refusing responsibility when that date isn’t met is very disappointing.
Absolutely disgraceful service. I ordered personalised items for a surprise party. Paid extra for express delivery. The parcel was almost a week late because the courier diverted it to the wrong depot and Printster are refusing to refund me or take this up with their courier.Don't use this company if you want 1. a reliable service or 2. customer care
Ordered a mug. Images all blurry. Refused to refund. They said images needed to be sized down. I uploaded the exact same images to another site and the mug was absolutely fine. They clearly are a poorly ran company with poor software. Read all the other reviews exactly same issue. Don’t order from this company
I ordered a personalised mug from Printster using clear, good-quality photos. When the mug arrived, several of the images were visibly blurred, pixelated, and lacking clarity, which was extremely disappointing for a personalised item intended as a meaningful gift.I raised this with customer services and provided clear photographic evidence, including a direct comparison with a personalised mug I ordered from Printster previously, which was printed sharp and clear. This demonstrated that Printster is capable of producing much better quality than what was delivered this time.Despite this, Printster refused to offer a replacement or full refund, stating that the image blur was due to “technical scaling” required by the layout chosen. At no point during the ordering process was it made clear that choosing this layout would result in noticeably degraded image quality.After a prolonged back-and-forth, the only resolution offered was a 20% partial refund (£2) or a discount code for a future order. I accepted the £2 refund simply to end the matter, but this was not an acceptable resolution given the quality issue and the time spent trying to resolve it.Based on this experience, I would be very cautious about ordering personalised photo products from Printster, particularly if image clarity matters to you. I won’t be ordering again.
The products were great! The delivery was fast! Why then have I left a one star? The bombardment if emails once you purchase is an absolute joke! Please leave a review, please leave a review! Here’s our latest offer, buy more! THIS LOST YOU WHAT WOULD HAVE BEEN A GOOD REVIEW! I unsubscribed, made no difference! STOP THE EMAILS!!! 😡
I have always ordered with printster and found them so good at giving gifts and personalisation on things. I ordered a mug for a Christmas present and the quality of the pictures were all blurry and awful. I got in contact with them to ask if there was any chance of a replacement and why this may be as it’s never been like this before. They told me that this is the standard image and how it should look and wouldn’t offer a refund or a replacement!! I have had to go to another retailer to pay out even more in hopes that they will offer me something that looks good. I won’t be ordering from printster again and I am very disappointed.
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Printster is a leading personalised gifts retailer in the UK. We offer high quality printed mugs, masks, socks and more.
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