Review Time
I went to pay the 1hour ticket and €3.20 came up as due. When I went to insert my credit card, the “ticket blocked” message came up. The machine stalled and then a charge of €6.40 came up. I spoke to 6 of the staff and no one could sort it out. In total frustration on another machine I paid the €6.40. I then went into a meeting to hear that 2 other people had the exact same experience. This is a very sharp practice. I certainly will not use QParks again. Avoid them.
Manchester Deansgate Whilst there is no doubt Q parks are clean and have good parking spaces I would never pre book again. Be warned if you arrive before your booked time or leave earlier than stated you will be charged a fee. Mine was £3.50 on top of the almost £35 I had already paid even though I actually used the space an hour less. It would have been cheaper to just turn up. I appealed and was told:“ You booked a time specific booking and as you entered outside of the times you paid for the additional fee is automatically charged based on your entry and exit times. I’m afraid it does not take into account you departing earlier than you anticipated”I won’t be using pre-booking again. Who can arrive exactly as booked fgs 🙄🤦♀️
Pre booked 48 hour parking in Manchester costing nearly £80. Barrier was meant to recognise our reg plate and let us in but did not. Tried to buzz for help several times and no one answered and no member of staff anywhere to be seen. We ended up pressing for a ticket just so we could gain access to the car park. Tried to exit the car park today and yet again the barrier did not rise. Buzzed for help many times and nothing and no one on site. We have now paid the £56 (cheaper than online cost) again so have now paid twice!!!! Considering there are car parks in the area which we now know of who are only charging £6 per 24 hours Q Parks need to get both their act and their pricing in order. WOULD NOT RECOMMEND
Drove in, no ticket, no problem. Coming out the barrier didn’t lift and the QR code didn’t work. A few agitated driving behind me (embarrassing). Pressed the help button on the exit machine and read out the QR code ref to the attendant. Finally got out! Not sure if I’ll go through that again.
So I pre booked parking for The Mailbox in Birmingham as we were seeing a show we did arrive a little later than our entry time ( but who actually arrives on the dot !) We arrived in plenty of time for our show or so we thought ! on arriving then discovered there were no spaces people queuing all around the car park Surely PRE booking allocates you a space Yes ? Actually NO I contacted customer services who said it doesn’t guarantee you a space ? WHAT ! I’ve paid over the odds to make sure we had parking !We drive around for over half an hour eventually finding a spec bit making us late then for the start of our show ! Sort it out Q Park !
Failed in consumer duty by not informing us at booking stage that exiting car park will take 45mins+ due to their terrible design and unlawfully charging is extra. ** I recommend everyone this has happened to make a charge back with their card provider as well as complain to their council/owner of car park about them to take their contract off them ** vote with your feet!!!**
I pre booked parking to arrive on Sunday 18:00 and leave at Monday 02:00.I arrived at 17:54, one minute too early, missing the grace period and thus charged a fine.It was a bit difficult to drive around as the road markings are in black, this makes them difficult to read. At least the place was well lit and clean.I returned to collect my park much earlier than planned leaving at Sunday 22:55.So I was charged for arriving one minute too early but not refunded for leaving hours earlier than planned.Honestly other than a useful location to park, do not recommend.
So little information. Left the carport in a hurry as late for an appointment so didn't pay much attention to where I came out. Trying to find my way back in after my appointment was a nightmare. Staircase closed, lift not working and no clue as to where I could get back in. No visible signs anywhere. Walked around Cavendish Square for nearly an hour with a bad hip. Eventually found a staircase but it wasn't the right Q Park (hadn't realised there were two close together). Fortunately a helpful employee rang someone from the right carpark and took me to meet him. Finally reunited with my car but charged £11 as now overstayed the booking time. Much better information about pedestrian entry/exit needed, the lift needs to be repaired and better signs at street level. Won't be using again. The one star was for the helpful staff.
I booked a parking spot online for Nice. Upon arrival, neither the license plate scanner nor the QR code worked. I had to pull a ticket even though I had already paid. There was no one in the parking garage to resolve the issue, so the next day, I had to pay the ticket—40€ for one night. A gentleman suggested I request a refund since I could prove I had already paid. I’ve been trying to do that since September 19th, but there’s been no response to my emails or anything else.QPark seems quite confident that no one will hire a lawyer over such small amounts. This is utterly unprofessional.
poor customer service, not really willing to help or assist, tried to combine some multiple bookings or find a solution to avoid having to start sessions every time, didn't even mind the higher price due to multiple bookings, once asked about policies on cancellation and refunding they just stopped answering. Knowing how parking companies operate on PCNs these days I will definitely not risk it
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