Review Time
We ordered a Thermowood sauna from Quality-spa and paid via PayPal. Upon delivery, the sauna was found to have untreated wood on the exterior (including the important foundation), whereas Thermowood was specifically and in writing confirmed by the supplier. They acknowledged their mistake in writing and initially offered financial compensation, which they later retracted. As a second solution, they suggested I paint the untreated wood myself, which is impossible since the sauna is already placed on the ground. This idea is also not a viable solution, as it doesn’t meet the agreed quality. Furthermore, the paid assembly costs were wrongly charged, as the finishing work is only halfway done. After this, it became clear that Quality-spa no longer wanted to provide a solution, leaving me no choice but to escalate the issue in order to get support from PayPal for a resolution. PayPal does offer a return right after dismantling and shipping at my own expense, which means I would have to hire a company and incur significant costs to get my paid amount refunded.In case of a positive outcome, we will provide an update here.
Sauna ordered February 2025. Sauna delivered September 2025. Paid £800For installation. Sauna assembled November 2025. Still no power to the sauna or wiring to the heater. The sauna is built but none functional. I have had to send over 50Emails over the last 8 months to get a none working sauna. I paid extra for LED lights - don't bother they're in a packet and not attached. It's a very stressful experience ordering from quality-spa and I really don't think it's worth it. You spend 99% of the 8Month wait thinking have I been rinsed of my money. Then it arrives and it's dumped on your driveway for 2 months and you can't move it or park a car there as it's 650kg and then finally it's assembled but stillDoesn't produce heat. All in all unless you're just a bit bored and fancy having someone toEmail for months on end I'd save your money and time.
We have a beautiful sauna with a powerful heater which I love. I would recommend this company for its competitive prices as long as you are not in a hurry as delivery took months and communication could have been better/clearer. But we are happy we finally have what we ordered and for a really good price.
We are a British couple in Sussex and were slightly concerned about ordering a sauna from Poland, but we were extremely pleased with our end result. The chat box on the site is human run and very responsive. I do find the website a little clunky though. There were significant delays and problems with shipping to the UK,mainly due to issues around suitable transport vehicles etc once it arrived in the country, but the company’s CEO, Patryk, speaks brilliant English and was very responsive on WhatsApp directly to me throughout the journey. He also offered a partial refund to compensate for my delay! Once it arrived, it was a very high-quality sauna and was quickly put up by the UK sub-contracted company. We were glad to supervise the construction and would say that it can be done by self assembly with the very comprehensive instructions and some carpentry skills. The Harvia woodburning stove needs a HETAS registered installer but is incredibly efficient. I thoroughly recommend this sauna and the company Quality-Spa as the UK delivery issues are being sorted and I hear they may have a UK based showroom at some point.
Exceptional personal service.I recently turned to Quality Spa for a sauna to help with my cancer treatment and was completely blown away by their old-school, truly personal service. From the moment I hopped on their chat thinking I’d get a bot, I was immediately greeted by a real human who took my situation to heart. They didn’t just promise to help; they went above and beyond, with the boss calling me personally within a minute to arrange everything directly.In an era where genuine customer care is rare, Quality Spa felt like a throwback to a time when businesses really listened and did everything to help. They fast-tracked my order, offered a generous discount, and stayed in constant communication. I haven’t even received the sauna yet, but I can confidently say their service is absolutely phenomenal and refreshingly human.
We purchased a sauna from QualitySpa for one of our clients, and the experience was excellent. The staff was very helpful and informative throughout the buying process, answering all our questions. The installation team did a great job — efficient, professional, and the sauna was installed perfectly.Thank you, QualitySpa!
Great pricing and speedy delivery. With the big difference in pricing versus local stores in the Netherlands I was afraid what the quality of the sauna was going to be like. The difference was so large I was even worried that it might not be real. Would recommend if you want a sauna for a good price.
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