Review Time
(Update!:i have now recieved my refund along with a apology email. Took me leaving this review to recieved it though 🙄.) …….I ordered a trampoline on the 22nd of april a month later it still hadn't arrived and i hadn't had any tracking information so i did the online chat with “Alan” and found out it was refused and returned by the courier as it was missing paperwork. In the end i requested a refund. “Alan” was ok with this but asked me to send my bank details. I was not comfortable sending these via live chat and pointed out they should have that information from when i made the payment. I did end up sending my bank details via chat as i was fed up with being mucked about. “Alan then said he’d forward it to the returns department. 1 week later i still hadn’t heard anything nor had i received my refund. I decided enough was enough and sent a email to them instead. A few days later i received a reply apologising for all the waiting and lack of communication and the frustration it has caused, they then asked if the bank account number was correct ( they showed me this) and asked for my iBan number. I replied right away confirming the account number and with my iBan. A week went by, no reply, no refund. So i emailed them again yesterday… again, no reply, no refund. Ive come to the conclusion i have been scammed and I'm never going to see that refund. Will never order from them again and would advise anybody else to steer clear!
Im writing this as Patryck the owner and the staff provided excellent service they never faltered in replying and communicating. The answers I got always seemed positive but for a 10 week turnaround to nearing 5mths or something every update seemed just another story. I claimed my money back and got a full refund from the bank as I had had enough. HOWEVER after hours and hours wasted on emails and whats app the icon sauna did arrive it is good quality and excellent finish. So when your product comes the anger goes but just the frustration and wasted time remains. The deal is this Quality Spa outsource to manufacturers and logistic companies to fulfil their orders and as a newer company retailing its been a learning curve for them. Their prices for the saunas are the best in the industry and granted it was very very delayed Im confident it was the manufacturers fault and this has reflected on them. I know they have reviewed their logistics and manufacturing for certain products and these early teething issues are now resolved. I have given five not as a contradictory score to my experience but every new company needs a chance and to penalise them now affect their growth. The service was excellent the product is very good the price is the best out there. They were not to know the saunas makers would make things so bad its learning from mistakes and not making the same mistake twice. So keep going Quality Spa just dont get let down by manufacturers !!!
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