racknerd.com

3.9
3.9 Based on 21 reviews

RackNerd LLC introduces infrastructure stability and provides Dedicated Servers, Private Cloud solutions, DRaaS (Disaster-Recovery-as-a-Service), flexible Colocation, Virtual Private Servers and advanced DDoS Mitigation services — maintained by a team wit...

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Average Rating

3.9

/
5

21 Reviews

5 Star
73%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
27%

All Reviews

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Review Time

Maddox Foster
Exceptional support made my upgrade easy.

The assistance I received was incredibly helpful. The representative guided me through the plan upgrade process, which was quite complex due to some bureaucratic hurdles. However, their support truly simplified things for me. I couldn’t be more satisfied with the five-star service!

5
Date of experience: Jan 21, 2026
Kenneth P.
Disappointing response time and service.

I waited over 12 hours for a response to my ticket. They removed my entire server after sending just one warning email over the weekend. All data from 300 websites was lost without any backup notification — just a single overdue alert sent during the weekend. On Monday, I contacted them right away to renew, but after another 12 hours of my sites being down, they informed me that the data couldn't be recovered. They claimed the server was deleted 3 days after expiration for security reasons.

1
Date of experience: Dec 02, 2025
Noah
Extremely disappointing service experience.

I waited over 12 hours for a response to my ticket. They deleted my entire server after sending just one warning email over the weekend. All data from 300 websites was lost without any backup notification — just a single overdue alert sent during the weekend. On Monday, I reached out immediately to renew, but after another 12 hours of downtime for my sites, they informed me that the data couldn't be recovered. They claimed the server was deleted 3 days after expiration for security reasons.

1
Date of experience: Dec 01, 2025
Walt Carter
Outstanding Hosting Service

I've been using their service for a considerable time now. The pricing is reasonable, and the support is prompt. I've never encountered performance issues with the server. The best part is that they quickly alerted me when my server was compromised. Highly recommended. 👍

5
Date of experience: Nov 30, 2025
Nevaeh S.
Prompt and efficient service response

The service response was very prompt, which was incredibly helpful. I highly recommend this provider!!

5
Date of experience: Nov 25, 2025
Henrietta C.
Incredible prices and performance

$39.88 for a 100GB VPS, 4.5GB RAM, 8TB bandwidth, and 3 cores is one of their recent discounts, and they apparently won't raise prices upon renewal. This isn't a paid advertisement; honestly, this provider is fantastic. As long as you choose the right resources for your website, it operates flawlessly. I set up a VPS and installed a control panel for my WordPress site, and everything is functioning perfectly. Most issues stem from knowledge about using a VPS rather than the VPS itself. My website has never been faster, and I hope Google improves my ranking.

5
Date of experience: Oct 29, 2025
Kian C.
Excellent value and performance

I don’t usually leave reviews, but I feel compelled to share my experience. I have a reseller account which I use to host client sites, and they recently upgraded the hardware for free. I noticed my sites became much snappier. I ran some tests out of curiosity, and the response times were better than any of my other hosts, even those that cost more. I’ve been motivated to migrate my remaining sites here. I appreciate that they didn't try to upsell; existing customers received the upgrade without extra fees. That’s rare in hosting, where many companies look for reasons to charge more. Fast-loading websites are crucial for my business, and this provider has exceeded my expectations with these upgrades.

5
Date of experience: Oct 25, 2025
Brian Walker
Great prices and outstanding support!

I’ve been with this provider for about 3 years, running several VPS instances, and they have proven to be the most reliable provider I've used. The pricing and performance are impressive, but their support is what stands out most. Unlike other hosts where response times can vary significantly, this provider consistently offers quick and knowledgeable replies, day or night. Their staff genuinely seems to enjoy their work, which reflects in their customer interactions. This reliability keeps me coming back year after year.

5
Date of experience: Oct 24, 2025
Gladys K.
Unacceptable handling of abuse complaints

After a month, I have submitted 151 tickets regarding abuse from their network, including spam and server attacks. Support seems to ignore the details and only provides generic responses. After a few reports, they may suspend the abuser, but the servers often come back online quickly without proper action taken. This behavior is unacceptable, especially if their Terms of Service are not enforced seriously.

1
Date of experience: Oct 22, 2025
Ollie
Not a recommended choice

This budget option with Windows Server 2016 is outdated and incompatible with many APIs. It was manageable for my needs until I was late on a payment, leading to my account being shut down and all data being deleted without warning. They could have provided a backup, but it seems they don’t prioritize customer care. Their response to my issues was unsatisfactory, and it’s disappointing to see such a harsh approach to account management.

1
Date of experience: Oct 16, 2025

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Business Details

  • RackNerd LLC introduces infrastructure stability and provides Dedicated Servers, Private Cloud solutions, DRaaS (Disaster-Recovery-as-a-Service), flexible Colocation, Virtual Private Servers and advanced DDoS Mitigation services — maintained by a team with decades of experience in managed services, datacenter operations, and Infrastructure-as-a-Service. With an intrinsic focus on client success and growth, RackNerd has grown steadily while continuing to provide high-quality hosting services at competitive rates. For more information please visit RackNerd at: https://www.racknerd.com/See more

  • email support@racknerd.com
  • call 8888816373
  • language https://www.racknerd.com/

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