Review Time
Website has inaccurate and out of date information that cannot be trusted. Placed an order for a pair of shoes and received an email cancelling my order due to unavailable stock. However, the same pair of shoes in the same color and size is still available to order online.
Some items I ordered didn't show up. Only after I reached out to them they said, they had a problem with their system and said they'll refund me. Same thing happened on a second order. They advised me the problem has been reported and solved, so I put in a 3rd order, different items and same thing happened.Just buy from a normal retailer. If they are sending an order out and items are missing from that order, that should be an automatic refund instead of waiting for the customer to reach out to them.Even then, I still didn't get everything fully refunded.Just go to a reputable store or online retailer and avoid reebok.ca
Some items I ordered didn't show up. Only after I reached out to them they said, they had a problem with their system and said they'll refund me. Same thing happened on a second order. They advised me the problem has been reported and solved, so I put in a 3rd order, different items and same thing happened.Just buy from a normal retailer. If they are sending an order out and items are missing from that order, that should be an automatic refund instead of waiting for the customer to reach out to them.Even then, I still didn't get everything fully refunded.Just go to a reputable store or online retailer and avoid reebok.ca
purchased a pair of shoes a week ago online at Reebok.ca . Credit Card was charged right away, a week latter shoes have not shipped. Customer support has limited hours makes you leave a message and they never call you back. they are Open 9-5 eastern time so they close at 2PM on the West Coast, ridiculous. Two emails and just one very polite response they will look into it with no follow up.I wouldn't trust online purchases with them again.
purchased a pair of shoes a week ago online at Reebok.ca . Credit Card was charged right away, a week latter shoes have not shipped. Customer support has limited hours makes you leave a message and they never call you back. they are Open 9-5 eastern time so they close at 2PM on the West Coast, ridiculous. Two emails and just one very polite response they will look into it with no follow up.I wouldn't trust online purchases with them again.
I bought a pair of basketball shoes through Sport Chek. About 5 weeks after waring them, one of the loops that the laces passed through broke. I sent a warranty claim to Reebok, and a couple of days later they gave me a gift card to reebok.ca for what I paid. Terrific customer service.
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