refurbishedmiller.com

4.3
4.3 Based on 92 reviews

RefurbishedMiller specializes in refurbishing Herman Miller office chairs. Thanks to our years of experience and knowledge, we are able to refurbish Herman Miller office chairs in completely new condition with 7 years warranty. During the refurbish proc...

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Average Rating

4.3

/
5

92 Reviews

5 Star
61%
4 Star
19%
3 Star
10%
2 Star
4%
1 Star
5%

Filtered Reviews

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Review Time

Syd Morris
Company fixed issue with chair

There was an issue with my chair, but the company was eager to fix it and we found a good solution. Can recommend!

4
Date of experience: May 26, 2025
Great experience

Great experience - clear communication and fast delivery. Chair looks like new

5
Date of experience: May 09, 2025
Excellence in service and after sales customer care. A completely satisfied client

I bought two arm-pads for my Herman Miller chair. This was already difficult because I did not know what to buy exactly, and the exact model of my chair. I got an enormous help from them in buying the arm pads (in fact this was the second time I tried to buy these arm-pads and, with the other enterprise, not good in service I failed). The guided me in the buying and I got the product quick and in good state.Despite of the excellent service, due to an error induced by me, the arm pads were wrong (for a different Herman Miller model). Regardless of this, I got a very quick replacement of the arm pads at no cost (nor for replacement neither for transport). In my opinion, the overall experience with the company cannot be better and the after sales service went beyond any expectation. If there were more than 5 stars I still would rate this company with all of them.

5
Date of experience: Apr 23, 2025
Samantha Taylor
Excellent quality and service

Excellent quality and service — highly recommend!I ordered a refurbished Herman Miller Chair as a New Year’s gift for my husband, who is a programmer and spends long hours at his desk. Since using the chair, he no longer has neck or back pain — we’re both very happy!The service was fantastic: I received an email right after ordering with confirmation of payment and shipping. I live in Italy, and the chair was delivered quickly, well-packaged, and in perfect condition.I’m so satisfied that I’m now planning to buy a second chair for myself. Great quality, great service — highly recommended

5
Date of experience: Apr 05, 2025
Katie R.
Be patient!

I am updating my review for Refurbished Miller. After a long and frustrating wait, the chair finally arrived on March 10th with a pleasant surprise—a box of stroopwafels, adding a gentle Dutch touch to the delivery. The journey was far from smooth.I ordered the chair on November 29th 2024, and it took over three months to arrive. The initial delivery date was supposed to be within a few weeks, but after Christmas, I received no updates or communication. My emails to support went unanswered until I threatened legal action.Support eventually tried to resolve the issue diligently, and I agreed to pay a premium for a new chair instead of a refurbished one. On March 3rd, I received a tracking link from DHL, but the package was still listed as "awaiting receipt." Support claimed the chair was on its way, but five days passed with no update. This experience was nothing short of terrible.However, the final delivery and the thoughtful addition of stroopwafels have somewhat redeemed their service. I still believe that the initial handling and communication were unacceptable, but the positive end to this ordeal has softened my stance. I would still advise others to be cautious and prepared for potential delays, but the final touch was appreciated.

4
Date of experience: Mar 07, 2025
Clarissa Turner
Overall quick and good service and…

Overall quick and good service and replies before making our order. Also we got all needed information regarding the transportation and prices. We will for sure use RefurbishedMiller again.

5
Date of experience: Mar 03, 2025
Deorwine Rogers
Excellent

I had been searching for an HM Aeron for a while but found it too expensive. Then I discovered Refurbishedmiller, offering refurbished chairs with a 7 year warranty. I was initially hesitant, but the chair arrived in perfect, like new condition.

5
Date of experience: Feb 26, 2025
Sky Sanders
Delays

Edited on Feb 25: After I complained more and left this review (maybe a coincidence) I finally got contacted by a representative of the company and my situation was quickly resolved. Apparently, there were some unexpected delays, about which I wasn't informed in due time. Shortly after, I received my chair in perfect condition, even with an upgrade. Upgrading experience from 1 to 4 stars just because after all quality is really good. Can't give 5 stars, initial communication was too poor. I might've not had any problems with the delays if they had been properly communicated right away. Original review: Ordered a chair in early January with expected dispatch within a week. No information or response to communication anywhere ever since (sent a couple of emails, tried to reach out on facebook, whatsapp link is dead). Filing a chargeback via bank, hopefully it'll work. I don't know what's happening, this company was recommended to me by a coworker. It looks like they just silently went out of business taking our money with them.

4
Date of experience: Feb 05, 2025
itang
I ordered Mirra 2

I ordered Mirra 2 , after 3 weeks , they said they can't honor the order that was paid for in advance and tried to sell me other chair ... Mirra 1. Asking for refund , hope there will be no further issues. i do not recommend!

1
Date of experience: Jan 29, 2025
Good quality for a fair price

I bought a chair 2 months ago, but it somehow got forgotten (which led me to write my initial review, that I'm updating today). Once made aware of it through my review, the team was very reactive and professional. I received the chair shortly after. The chair is in good condition.

5
Date of experience: Dec 19, 2024

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Business Details

  • RefurbishedMiller specializes in refurbishing Herman Miller office chairs.
    Thanks to our years of experience and knowledge, we are able to refurbish Herman Miller office chairs in completely new condition with 7 years warranty.

    During the refurbish process, the chairs are completely disassembled and each part is extensively checked and refurbished.
    Quality is of paramount importance to us.

    Thanks to our extensive purchasing contacts, we always have Herman Miller Aeron and Herman Miller Mirra chairs in stock.

    We can process both small orders and large B2B orders in a short period of time.

    We deliver throughout Europe within 2-5 working days.

    The Herman Miller chairs are refurbished with passion and expertise in the Netherlands.
    See more

  • email info@refurbishedmiller.com
  • language https://refurbishedmiller.com

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