Review Time
Came back here for a chair for my wife. They recognized me again straight away when I placed the order as they thanked me for the second order, via a personal message from the customer service. Lead time was clearly stated on the product page (10 day production) and was shipped in 9. I had chosen DHL express and it came in perfect condition in 3 business days. It's hard to tell it's a used chair. The craftsmanship is unlike any other company and I've seen a few. I read some negative reviews but I absolutely don't understand them. With the quality they provide and, if I may believe, the numbers they ship, I'm confident it's worth the wait. And the chat is always live during business hours so just get in touch with them if you have any questions. I think in these times we need to understand not everything is done with machines and AI. Cherish companies like this. Thanks guys you made our day with this wonderful chair!
I ordered my chair 12 days ago but the customer service has been really helpfull - Sometimes it can take a while.
Looking forward recieving the chair !
I would suggest to be more open about the process and customer service taking a bit longer then it will be clearly communicated
I ordered my chair 12 days ago but the customer service has been really helpfull - Sometimes it can take a while. Looking forward recieving the chair ! I would suggest to be more open about the process and customer service taking a bit longer then it will be clearly communicated
I recently purchased a refurbished Aeron chair, and I’m genuinely impressed with the entire experience.The chair itself exceeded my expectations. It arrived in excellent condition and looks practically brand new. Communication was smooth, and any questions I had were answered promptly.Would definitely recommend!
The team and customer service are truly outstanding! I was able to coordinate everything perfectly via chat and email – for example, all my questions about shipping to Germany or delivery times (e.g., when my desired chair would be ready). I could ask for help with assembly at any time – for example, how to attach the Posture Fit brace. If anything was wrong, help was readily available, and I always felt well taken care of and valued as a customer until I assembled the chair myself – simply fantastic! The service doesn't end with delivery. I can wholeheartedly recommend buying a used and refurbished chair here – a great, sustainable option! And a great team!
I ordered a refurbished chair almost four weeks ago. The estimated lead time has already passed and the order still hasn’t been shipped.I contacted customer support and was told last week that the tracking information would be sent “early this week”, but a week has already passed and I still haven’t received any update.I understand that refurbishment and quality control can take time (I asked and they told me up to 5 days...), and I appreciate companies that prioritize quality. However, the lack of communication and missed timelines is quite disappointing for such an expensive purchase.I hope the company can provide a clear update about the shipment soon.
I ordered a chair with some optional accessories. Unfortunately there was a problem with one of the accessories. Happily they sent the chair anyway, and a replacement accessory afterwards, as they wanted me to have the chair as soon as I could. They kept in very good contact throughout.
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RefurbishedMiller specializes in refurbishing Herman Miller office chairs.
Thanks to our years of experience and knowledge, we are able to refurbish Herman Miller office chairs in completely new condition with 7 years warranty.
During the refurbish process, the chairs are completely disassembled and each part is extensively checked and refurbished.
Quality is of paramount importance to us.
Thanks to our extensive purchasing contacts, we always have Herman Miller Aeron and Herman Miller Mirra chairs in stock.
We can process both small orders and large B2B orders in a short period of time.
We deliver throughout Europe within 2-5 working days.
The Herman Miller chairs are refurbished with passion and expertise in the Netherlands.
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