Review Time
The delivery drivers, Steve & Neil were amazing. We had mentioned to Darren that the doors in our house were very narrow but he insisted the furniture could come apart to allow access but, no, they couldn’t & it was a very tight squeeze to get the furniture in, especially the sofa. The boys were excellent & eventually, after removing the kitchen door, they succeeded. Well done boys.
Placing the order for our Ercol furniture was a bit problematic in that incorrect sizes of furniture were initially costed in the quotes - fortunately we were able to correct some of the inaccuracies before the order was finalised, but not so for a particular very costly mattress - the sales assistant jumped the gun by actually placing the order for the wrong type of mattress before we could revise and confirm the order. Delivery of the furniture was much smoother and timely - Murray and Reece did an excellent job however the feet for our foot stool were missing from the delivery. Murray is to follow this up for us.
Very good experience from the initial purchase of furniture to delivery. Kevin was very helpful in our purchase of a sofa and also chairs from a different manufacturer. Helped us choose the correct size for our home. Delivery was excellent. Arrived when they said they would. Good communication. Neil and Murray uncovered the chairs and took away all the packaging. Tested out the motorised recliners and explained everything. Very pleased with the service.
First rate experience with Richard Mackay's. Darren Jack the salesman was helpful, knowledgeable and also left us plenty of time on our own. We were not pressurised. We bought a bed and two chairs and are delighted with them all. Neil and Reece who delivered them were punctual, polite and most obliging - part of the excellent service. Thank you.
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Proud to serve Edinburgh for over 80 years with the finest Furniture, Flooring and Kitchens
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