richardfmackay.co.uk

4.7
4.7 Based on 340 reviews

Proud to serve Edinburgh for over 80 years with the finest Furniture, Flooring and Kitchens...

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Average Rating

4.7

/
5

340 Reviews

5 Star
92%
4 Star
2%
3 Star
0%
2 Star
1%
1 Star
5%

Filtered Reviews

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Review Time

Brilliant

Brilliant service in store, thanks Jason, very friendly and helpful, delivery guys were great took okd sofas away all with a cheery smile thanks Steve and colleague, all in all a very pleasant experience Thank you Margaret Robertson

5
Date of experience: May 18, 2024
samidou200126
Great Delivery

Jason was a great help when choosing our sofas andMurray and Reece were efficient, friendly and a very able delivery team.

5
Date of experience: Apr 15, 2024
Berenice Rogers
Steve & Neil

The delivery drivers, Steve & Neil were amazing. We had mentioned to Darren that the doors in our house were very narrow but he insisted the furniture could come apart to allow access but, no, they couldn’t & it was a very tight squeeze to get the furniture in, especially the sofa. The boys were excellent & eventually, after removing the kitchen door, they succeeded. Well done boys.

5
Date of experience: Apr 12, 2024
Gwendolen Adams
Placing the order for our Ercol…

Placing the order for our Ercol furniture was a bit problematic in that incorrect sizes of furniture were initially costed in the quotes - fortunately we were able to correct some of the inaccuracies before the order was finalised, but not so for a particular very costly mattress - the sales assistant jumped the gun by actually placing the order for the wrong type of mattress before we could revise and confirm the order. Delivery of the furniture was much smoother and timely - Murray and Reece did an excellent job however the feet for our foot stool were missing from the delivery. Murray is to follow this up for us.

4
Date of experience: Apr 12, 2024
Extremely professional delivery from Neil & Steve, excellent customer service by them would highly r

Extremely professional delivery from

5
Date of experience: Apr 12, 2024
Happy customer

Muzz and Steve were very friendly, professional and very efficient.

5
Date of experience: Apr 11, 2024
Yvonne C.
Great service …

Murray and Reece were very pleasant and worked well to set up furniture.

5
Date of experience: Apr 11, 2024
Minna Anderson
Very good experience from the initial…

Very good experience from the initial purchase of furniture to delivery. Kevin was very helpful in our purchase of a sofa and also chairs from a different manufacturer. Helped us choose the correct size for our home. Delivery was excellent. Arrived when they said they would. Good communication. Neil and Murray uncovered the chairs and took away all the packaging. Tested out the motorised recliners and explained everything. Very pleased with the service.

5
Date of experience: Apr 08, 2024
Linus Taylor
First rate experience with Richard…

First rate experience with Richard Mackay's. Darren Jack the salesman was helpful, knowledgeable and also left us plenty of time on our own. We were not pressurised. We bought a bed and two chairs and are delighted with them all. Neil and Reece who delivered them were punctual, polite and most obliging - part of the excellent service. Thank you.

5
Date of experience: Apr 04, 2024
RICHARD F MACKAY FOR QUALITY AND SERVICE

Furniture delivered by Steven and Muzz. First Class service. Attention to detail was first class ie very wet day and care taken not to soil carpets. Cheerful crew on a dark miserable day.

5
Date of experience: Apr 02, 2024

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