royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

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Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%

Filtered Reviews

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Review Time

Brian
pension advice

I received excellent service and information reading my pension enquire and was provided with all the information I requested

5
Date of experience: Nov 17, 2025
D Smith
Can't log in to website

Can't log in to website. Just get stuck in an infinite loop between two pages with no way out.EDIT: Thanks for the reply Royal London - I rang someone earlier and we tried a few standard things while I was on the call. Nothing helped but they confirmed it was probably your end rather than mine. They're on the case and in the meantime I've been able to get what I needed through the mobile app.

3
Date of experience: Nov 17, 2025
Darlene
Very professional and extremely helpful…

Very professional and extremely helpful and friendly, I was really impressed.

5
Date of experience: Nov 17, 2025
Sara Roberts
Friendly and knowledgeable employee who…

Friendly and knowledgeable employee who clearly explained and actioned my request. Thanks, Becca!

5
Date of experience: Nov 17, 2025
Ashrif
Just Amazing

Rhonda was amazing service polite and answered all my questions and made sure all documentation where sent to me via email thankyou. 5 stars for Rhnoda

5
Date of experience: Nov 17, 2025
Terry
Very helpful and very pleasant on the…

Very helpful and very pleasant on the phone.

5
Date of experience: Nov 17, 2025
Keith
Help

Fast polite help given by the staff.

5
Date of experience: Nov 17, 2025
MRSALICEBARNES
Bang on.

Polite ,courteous ,knowledgeable if only all calls were like this.

5
Date of experience: Nov 17, 2025
Russ Hines
Impressive customer service

I called Royal London with a list of questions regarding my pension options. I found them extremely helpful, knowledgeable, friendly and patient.

5
Date of experience: Nov 14, 2025
Adrian Nibbs
The professional way the process was…

The professional way the process was handled, very friendly communication and excellent explanation how the process works. Only down point is the period of time between making the call to actually speaking to someone.

4
Date of experience: Nov 14, 2025

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Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

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