royallondon.com

4.6
4.6 Based on 604 reviews

Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services....

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Average Rating

4.6

/
5

604 Reviews

5 Star
86%
4 Star
5%
3 Star
2%
2 Star
1%
1 Star
6%

Filtered Reviews

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Review Time

Beverley Crawford
Jason Kerr is a credit to Royal London

My call today to Royal London was made so much easier by Jason..Thank you 🤗 Jason KTo anyone looking at a Pension Provider, I could not recommend Royal London high enough

5
Date of experience: Oct 21, 2025
A. Smith
Excellent service

I spoke to Kate Leech, who was very professional, kind and considerate. Explained the process which totally put me at ease.

5
Date of experience: Oct 21, 2025
David Revell
Prompt and efficent service

Prompt and efficent service. Helpful staff.

5
Date of experience: Oct 21, 2025
Robert W. Bastable
Really helpful Staff

A most helpful chap Daniel took us through the drawdown processes patiently and clearly which included ringing us at 8am by prior arrangment. A great trustworthy mutual company providing top class service.

5
Date of experience: Oct 21, 2025
Mrs Henderson
Daniel was a pleasure to deal with even…

Daniel was a pleasure to deal with even though i threw him a few problemsHe was calm patient informative and veryHelpfulHe is an asset to the Company

5
Date of experience: Oct 21, 2025
andrew
Quick response to phone call

Quick response to phone call. Cheerful and informative discussion which gave me enough details to start my decision making for next month.

5
Date of experience: Oct 21, 2025
Mrs Paget
Advisor was very polite and helpful.

Advisor was very polite and helpful.Request dealt with very promptly. Led me through the procedure with ease.

5
Date of experience: Oct 21, 2025
Teresa Burke
The customer services representative…

The customer services representative was extremely helpful and knowledgeable. I felt at ease to ask any questions that I felt I needed to ask to get clarity on the service that was provided by Royal London. Thank you for all your guidance and support.

5
Date of experience: Oct 21, 2025
sam david gillespie
I was dealing with Helen cooper over…

I was dealing with Helen cooper over the phone, she was super helpful and explained everything , hence my enquiry was dealt with very professionally

5
Date of experience: Oct 21, 2025
Angie Wat
I am giving 5 stars to Anwara

I am giving 5 stars to Anwara - the lovely, helpful agent to assisted me with my call. I find Royal London phone lines an absolute nightmare - it's really difficult to find the correct number to call when searching online, and then the options are frustrating and not always relevant, and they frequently don't register the option number you are trying to press! Anwara, however, was absolutely fantastic and extremely helpful in providing me with phone numbers and email addresses to use for my enquiry. Thank you, Anwara! Sort it out, Royal London - we are all too busy to waste an hour trying to get through to the relevant department!

5
Date of experience: Oct 21, 2025

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Business Details

  • Royal London is a purpose-driven modern mutual, helping our customers, members and wider society protect today and invest in tomorrow. The UK’s largest mutual life insurance and pensions company. Award winning products and services.

  • language https://www.royallondon.com/

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