Review Time
From quote to delivery I was kept in the loop with the progress of my order, my gates turn up at the time promised, although I did have a problem with the vehicle tracking, it seemed that the lorry was stuck on the m5 when actually it was outside of my drive🙃. The gates were as promised and look great on my driveway.
I cannot rate this company highly enough, absolutely first rate and I dont say that often. Despite me bombarding them with questions, the sales team (Ryan) gave really helpful advice and information before I placed my order for our gazebo. Alexandra was also exceptional in keeping me updated on delivery and addressing some minor issues. Everyone answered my emails very promptly which all helped.
The company is legit and deliver. I had a first delivery that went fine, but the second was disappointing. The planks were packed fine but when I opened, the planks in the middle were very wet with a lot of verdigris. I will clean it and it will be probably fine, but not nice to see... I mean, all you want when you get wood delivered is good quality, otherwise you go to B&Q.
We use them to supply materials for our latest garden room project. Mixed bag experience, some good and some bad things.Good:- good price- short lead time- early morning delivery- reasonably dealt with after-sale issuesBad:- Some of the cladding planks were covered in mold and could not be used. So we had to call them back and sort out the issue with the planks that we couldn't use. They sent us a replacement swiftly and without issues. Not great that our schedule was messed up since we couldn't fit the cladding when we were planning to, but to be fair, they dealt with the issue as best as they could. We will probably use them again on the next project.
Should be a 4 really but they tried two time to solve and still the same. In all fairness the product from them was good but I feel accessories they buy in and this is what needs better quality control or even simply just trying for themselves as the steel work latch tightening it up just skips threads and will not tighten up. I think they even implied I should source something but the idea is I am buying from then. Any typos sorry done from phone. Else all fine
Claim your business profile now and gain access to all features and respond to customer reviews.
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
beckymetal.com
vesta-london.co.uk
ukleathers.co.uk
pepperandvetiver.com
inspireuplift.com
artisanwax.co.uk
boilerjuice.com
acesafes.co.uk
shop.tefal.co.uk
sleepnumber.com
