Review Time
I ordered a rather pricey rug, but what I received did not match the picture at all. When I tried to return it, the company refused to accept the return and instead offered to send a "complimentary rug" for free. When I inquired about what type of rug they were sending and if there were options available, they began to ignore my messages. I sent multiple emails with no response. After leaving a negative review, they finally replied, claiming they had emailed me and I hadn't responded. They eventually offered either a return or the complimentary rug, and I chose the latter, hoping for a better-quality item. However, there was still no information provided about what they would send. In the end, I received two identical rugs, and they both looked equally disappointing. I also felt uncertain about the return process and whether I would receive a refund due to their poor communication.
The carpet and under mat form a smart system that works exceptionally well together. I haven't washed the carpet yet, so I can't provide feedback on that aspect. The design is beautiful and it fits the space perfectly. The ordering process was straightforward and the carpet arrived promptly. I mistakenly ordered an additional underlay and returning it was hassle-free. However, the refund I received was approximately £15 less than anticipated.
Our new rug is stunning, comfortable underfoot, and appears to resist scratches from our cats. Any marks easily smooth out. The all-in-one design remains stable on the wooden floor without needing an unattractive or poorly fitting non-slip pad underneath. Timely special offers made the rug budget-friendly during our move. Free delivery was a fantastic perk. While delivery was fairly quick, figuring out the arrival time was somewhat challenging. The initial delivery attempt failed since no one was home, and there was no prior notice. There seemed to be no options for safe place delivery. A malfunctioning doorbell resulted in the rug being delivered to a neighbor. If it weren't for these minor issues, our rating would have been even higher. We truly love our new rug.
I'm absolutely in love with this rug. It perfectly completes the room. Shipping was incredibly fast (it said one to two weeks, but it arrived in less than a week). It's stunning. Even my teenager, who usually doesn't care about living room rugs, said she loves it. I will definitely purchase all my future rugs from here.
The positives: the rug arrived fairly quickly, it looks just as advertised, though I’m unsure if it will fit in the washer. The negatives: ineffective customer service AI chatbot, no phone number to reach a human. Ordered the extra undermat, which was wise as the all-in-one rug would be uncomfortably thin without it. However, it was delivered separately, with two delays and no delivery window provided, leading to wasted days waiting for it, thinking the rug would arrive simultaneously—it didn’t. Overall: the rug is good so far, but customer support and delivery need improvement.
Claim your business profile now and gain access to all features and respond to customer reviews.
Ruggable is the Original Washable Rug brand, created to make beautiful living effortless. We believe style should never come at the cost of practicality—which is why every Ruggable product is made to handle real life, beautifully.
We make beautiful, machine-washable area rugs, runners, doormats, and bath mats. But that’s only the beginning. Our rugs are thoughtfully designed to be nonslip, interchangeable, durable, and stain-resistant—because your rug should suit your lifestyle, not the other way around.
Our story began with our patented 2-Piece Rug System: a washable rug cover and a nonslip rug pad that make cleaning up spills, pet accidents, and everyday messes simple.
Building on that innovation, we introduced our All-in-One Rug System: a one-piece, machine washable rug with a built-in nonslip backing. It’s our softest, simplest, and most comfortable design yet.
From sleek and minimal to bold and statement-making, every Ruggable design is made to suit your space and your lifestyle—so you can let life in and skip the worry. See more
