Review Time
Be aware, not a UK company! They advertise shipping in 2 business days...if only. Customer Service chat is best way to contact but they make up stories (when my order was delayed) and genuinely do not seem to care about the customer. Returns - read the small print as you will be paying for the return to Switzerland - at a hefty price! My advice, if you live outside the USA, don't bother, not worth the stress. I know people have also complained about the poor quality.
I was very sceptical about ordering a rug that I found on this site. I contacted them to ask where they were based and did they have an importer here in the UK.I took the chance looked at the rug several times, checked measurements, thickness, where it was made etc. Ordered it, got confirmation of order and it was given UPS number for delivery at today's date. Sure enough it turned up today as promised and I have to say the rug is better than it's photo!! Well made in Turkey of all places. I have to say I am very pleased with it but that element of doubt will always be there when ordering from abroad. Do your homework on these companies, check their reviews and then make a choice.
I bought a delightful bright coloured 'outdoor' rug at the start of the summer to bring a vibrant and colourful element to my outdoor seating arrangement. It wasn't cheap but I loved the patter and the wonderful colours so I went ahead.It arrived and looked exactly as specified but over the course of the summer the colours have completely disappeared until it is now drab and colourless. On informing the company of this they have suggested that I take it inside for the winter but there has not yet been a winter and that the colours will fade over a prolonged period. I really don't consider less than 6 months a prolonged period.Furthermore, I don't see any such warning on the sales pages of their website.I've been offered a 50% refund as store credit, but why would I want to spend more money on their products where 'outdoor' rugs can't be outside?Avoid at all costs - what you see on the website is not what you will end up with 3 months later and beyond.
When I accessed tracking and saw references to US locations - first I assumed it was a mistake, and when I realised the rugs were being shipped from across the pond I resigned myself to problems and delays, as reported in some reviews. How wrong I was. The rugs arrived on time and were precisely as advertised and photographed. Tracking was detailed and helpful. Excellent service all round. Very happy.
Avoid. So many things wrong with this company:1. Rug was advertised with medium pile, but a thin mat arrived with no pile at all (flatwoven)2. Had to send it to Switzerland for the return at a cost of £26, which irugs (the owning company) have refused to reimburse, 3. This turns out to be because they are not UK based at all! They are US based, so this is not part of their business model.4. The return was received by them nearly 2 weeks ago, but I haven't even had the price of the rug refunded. They are telling me I received it 8 days ago. Not true. It's high time that companies using .co.uk domains had to prove a UK base and therefore adherence to UK laws.Disgusting.
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