Review Time
I ordered a rug and their preferred supplier is UPS. Despite having the flat number the courier did not ring the flat. Called UPs who said to call the sender ie Rugs UK who said they cannot put special instructions to ‘ring the flat number’ Order number is 6FP4BVFG3C!! And I was told by Rugs UK to wait until order is returned to reorder asking to ring the flat.Such a farce and poor service!!
Rug arrived I attempted to not take delivery once I had read the reviews (too late!) This company is not a uk company as they profess but a USA company, they wouldn't authorise for shipping as a return so eventually I either had to lose over £100 for rug while it languished in an UPS warehouse or agree to take delivery of it so arrived and can honestly say its poor quality far less than I would expect for the money!! I certainly would never use or purchase from them in future my advice is buy elsewhere as customer service is beyond poor ie non existent quality is poor and you would have to pay to ship back to America..
Took weeks to come and the delivery time was not within the window which ruined my plans. If I had known it came from the US I would'nt have ordered. The rug is overpriced as the quality is not good and looks cheap. A no from me! I would return but the costs to me would not be worth it.
Rug runner arrived with a number pulled threads and a brown mark . Emailed on 20th October asked to send pictures , chased up no response. Call them and was told the pictures where in the wrong format ! Asked to send them again sent on 31st October . No response , chased up again - I'm still waiting for a response !!
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We are family owned/operated, obsessed with quality, and have a passion for service.
Our depth of inventory leads to options for any space and any budget. From treasured Persian and Oriental rugs, to budget-friendly fast-fashion synthetic fiber rugs - we have it all!
We offer FREE Shipping on all rugs with no minimum purchase required. We also cover all taxes, duties, and/or VAT charges, so you can rest assured the prices you see on our website will be the final price that you'll be responsible for.
Why should you buy from rugs.co.uk?
Free Shipping.
Free Taxes/Duties.
Easy Returns.
75% Off Retail Prices.
Expert Customer Care.
Secure Online Shopping.
Lowest Prices Guaranteed.
Thousands of Rugs in stock.
30 Day Returns & No Restocking Fee.
All Rugs are Shipped Within 24-48hrs.
Millions of Rugs Shipped since 2001.
5% Bonus Store Credit on all your Orders.
Direct Manufacturing & No Retail Overheads.
Our customer-friendly policies are backed by an excellent customer service team that operates 24/7.
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