Review Time
Not even an answer. Why say they are there 24 7 when they are obviously not. No wonder there are higher suicide rates and mental health problems there is actually no help out there full stop. Some big company really needs to set up a help line that is actually answered. 2024 where is the bloody help absolutely shocking
I "used" to be a volunteer for the Samaritans, I left because I felt I was so limited with how I could help some of the callers, I feel the service is very very outdated, it really needs to get with reality, I worked with quite a few fellow volunteers who I honestly felt should not be in that position, I agree with a lot of the reviews about uncaring, impatient, patronising etc etc. They were generally older people that had done it for years and years, I honestly think that some are still in the 1970's with their attitudes. (my opinion) Just to add, there is no script as such, but they train you to use certain questions, key words etc. This I know maddened a lot of the regular callers who knew what the volunteer may say. I did try to avoid those phrases, which is why I think my calls were generally positive for people.May I add I am in my late 50's so I am not being ageist at all.I also worked with some people that really do/did care about people.In the two years I volunteered 98% of my callers told me I had made them feel better having someone they felt understood them and gave my time for as long as they felt comfortable, I often felt frustrated I could not of done more to help, all I could do was signpost them to other organisations that they had already has experience with and still needed help. We were not allowed to give advice, but in my opinion some people just need a little advice sometimes, I found that really hard not to do (I have to say I did give advice sometimes and often my caller seemed open to trying the advice) The 2% of calls that were not satisfied with my responses were what they call "miss use of service" calls, I was not prepared to wait on the call whilst they did the obvious. I am now looking to volunteer doing a similar thing with Help the Aged, being a volunteer for elderly people who have no family and would like someone to talk to on a regular basis. I am sorry so many people didn't get what they deserved from the Samaritans.
I was having a mental health crisis and decided to call the Samaritans. I know they are a listening service and not an advice line. The man I spoke to was sympathetic and whenever I have used the service, I have felt better afterwards. I think all these volunteers do an amazing job!
Please remember the people giving their time are not medical professionals and are there to listen, not give their advice or opinions. No, they will not ask your name unless you want to give it, its a confidential safe place to express your feelings. If you need medical intervention call 111. If you want someone to feel sorry for you, call a councillor. If you are clinically mentally unstable (as I am) get advice from your doctor, but do not disparage the amazing service that these selfless people do
If I could give negative stars I would. If you're having a hard time, calling the "samaritans" is a sure-fire way to make yourself feel worse. As soon as the call was answered the person on the other end sounds apathetic, and uncaring. They make it seem like your call is bothering them while they hurry through their script that guides you to hang up. This might just be one or two bad apples that I received, either way, an urgent review needs to be made into the quality and ability of their staff. Call somebody else.
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